IT Operations Project Manager

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The IT Operations Project Manager plays an important role in the organization by performing several activities related to the company’s Information Technology Operations and Service Delivery functions. The position will primarily be responsible for managing the full life cycle of technology projects, including changes to Enterprise Applications and initiatives that support IT Security, Network, and Systems Infrastructure. This position will also be responsible for managing improvement projects for IT Operations process and procedures.

Essential Functions

• Manage projects under the IT Operations & Services Portfolio, including Enterprise Applications, Information Security, Endpoint Engineering, and Network/Systems Operations.
• Manage process improvement projects for IT Operations, including documenting standard operating procedures, developing cross department procedures with corporate departments, and infrastructure change management standards.
• Work with IT management and stakeholders to create IT Operations and Services project plans with clear dependencies, resource estimates, and target deadlines.
• Work with IT teams to refine IT Operations Change Management Process and
• Execute project planning to meet department needs; document and communicate project statuses and risks accurately.
• Collaborate with IT Operations leadership team on
• Facilitate Meetings that support the IT Operations and Services Portfolio Management and
• Act as liaison for between IT Operations and project stakeholders in Software Development and Corporate departments.
• Work with third parties to evaluate vendor contracts and facilitate onboarding contractors for projects.
• Facilitate annual planning activities supporting Technology
• Develop backlog and roadmaps based on IT priorities and resource
• Work with IT Operations teams to transition from Project Close to Operational
• Roll out IT Operations Change Management Project Templates and
• Analyze project delivery performance metrics, develop KPIs, and project
• Discover end user IT needs and communicate with IT management on visions, solutions, and
• Support IT Operations and Services Management team in building and maintaining a scalable IT support system.
• Build relationships and work closely with IT Analysts, Support Technicians, System/Network Administrator, IT Management, and internal stakeholders to drive change and process
• Plan and oversee the preparation and dissemination of project
• Recommend technology strategies, policies, and procedures in line with industry
• Maintain professional and technical knowledge by attending educational workshops reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, required. Degree in Computer Science, Information Technology, or related field.
• Minimum seven years' experience as an IT professional.
• Demonstrated skills with Project Management, Change Management and Release
• Excellent analytical, communication and interpersonal
• Able to clearly communicate technical concepts to both technical and non-technical
• In depth knowledge of Microsoft Office, SharePoint and
• Understanding of system and network
• Experience with Enterprise Applications, Systems/Network Administration, and Information
• Ability to schedule and communicate technical needs internally and externally.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job