Customer Service Representative Manufacturing

Job Summary:

The Industrial Customer Service Representative at HIS Paint's Alkyd warehouse office will be responsible for managing customer inquiries, processing orders, and providing exceptional service to our industrial clients. This entry-level role is ideal for individuals with a high school diploma or equivalent. While a degree is not required, up to 3 years of customer service experience and paint industry experience are preferred but not mandatory. The ideal candidate will have excellent communication skills and the ability to handle complex customer needs efficiently.

Key Responsibilities:

• Customer Support: Provide prompt and professional assistance to industrial customers via phone, email, and in-person interactions.
• Order Processing: Accurately process customer orders, ensuring timely delivery and adherence to company policies.
• Product Knowledge: Maintain a thorough understanding of HIS Paint products, including technical specifications and applications.
• Issue Resolution: Address and resolve customer complaints and issues, escalating to management when necessary.
• Inventory Management: Collaborate with warehouse staff to monitor inventory levels and ensure product availability.
• Documentation: Maintain accurate records of customer interactions, orders, and transactions.
• Sales Support: Assist the sales team with customer inquiries and provide product recommendations based on customer needs.
• Reporting: Generate regular reports on customer service activities and feedback to help improve service quality.

Job Requirements:

• High school diploma or equivalent; additional coursework or certification in customer service or related field preferred.
• Experience in the paint industry is a plus but is not required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and customer relationship management software.
• Excellent verbal and written communication skills; ability to interact effectively with diverse customers.
• Strong analytical and problem-solving skills; ability to handle complex customer issues with patience and professionalism.
• Ability to work collaboratively with warehouse staff, sales team, and other departments.
• High level of accuracy in order processing and documentation.
• Ability to occasionally lift and move products weighing up to 50 pounds.

Qualifications:

• Ability to work Monday through Friday, daytime shift.
• Ability to work alone and as a team.
• Previous experience in the paint or coatings industry preferred.
• Customer service experience preferred but not required.
• Certification in customer service or related field preferred.

Disclaimer

If you are a motivated individual who takes pride in creating a clean and safe work environment, we encourage you to apply. To apply, please submit your resume or application at [https://www.hispaint.com/careers](https://www.hispaint.com/careers).

The above statements are intended to describe the general nature and level of work being performed by employees who are assigned to this classification. The above statements are not to be construed as  exhaustive list of all responsibilities, duties, and