Product Specialist, Customer Experience
HARMAN InternationalAbout the role
General information
Location: Northridge - California, USA Worker Type Reference: Regular - Permanent Pay Rate Type: Salary Career Level: U3 Job ID: R-44795-2025 Apply
Description & Requirements
A Career at HARMAN Lifestyle
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.
- Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and Revel
- Unite your passion for audio innovation with high-tech product development
- Create pitch-perfect, cutting-edge technology that elevates the listening experience
About the Role
As the Product Specialist, you will be responsible for summarizing and highlighting key and meaningful product feedback gathered from the field and interactions with our front-line customer service staff, to be shared with the customer service leadership team as well as the appropriate departments within the organization for continuous improvement purposes.
The product specialist is also responsible for knowledge content creation for our products and the support of our customer service operations.
What You Will Do
- Gather relevant product feedback from social media interactions, customers, and helpdesk team, and work with the appropriate department(s) to ensure customer feedback is communicated to relevant business units for review and/or action.
- Actively manage the NPI process tracker in collaboration with the counterpart from either the EMEA or US regions.
- Product knowledge creation in Salesforce
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