Associate Director, Program Management

Associate Director, Program Management

This role is to be based near one of our offices in Los Angeles, New York, Austin, Chicago or Oakland.

About us

We turn customer challenges into growth opportunities. 

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.

About the Associate Director, Program Management role

The Associate Director, Program Management will be responsible for handling day-to-day program management and communication, for a prominent B2B technology client. This role will be dedicated to managing said Client and multiple programs within the Client’s portfolio. This role will be the liaison between client(s) and internal teams on all strategy, markeiting initiatives, content development and production digital, and brand guidelines.  This position requires an extremely detail-oriented, proactive solutions-focused leader, who is well versed in managing multiple client contacts and multiple Programs/Workstreams across one master brand. B2B technology experience preferred.

As an Associate Director, Program Management, you will

• Oversee day-to-day execution of client projects and the account(s) as a whole

• Develop trusted relationships with day-to-day clients

• Seek out a deep understanding of client's business to ensure work delivered meets strategic and technical requirements

• Act as strategic advisor to clients on their business challenges 

• Manage internal and client teams' expectations

• Go-to person for internal team questions

• Form trusted relationships with internal cross-functional teams 

• Provide strategic and constructive feedback to cross-functional teams

• Lead complex projects or programs and deliver quality work on time and on budget 

• Adapt quickly to solve problems for clients and internal teams

• Possess deep knowledge of risk management and mitigation

• Flawlessly manage multiple projects, including resourcing, scheduling, vendor/contract management and hard cost budgets

• Proactively identify and implement process/resource efficiencies

• Know when and how to escalate operational, resource, budget or timeline issues, in-detail

• Develop project approaches and drive scope development 

About you

• You have a bachelor’s degree and 5-7 years of professional experience in a related field

• Able to work independently with little supervision

• Ideal candidate will have previous experience managing content marketing lead gen campaigns and/or robust content creation workflows

• Willing to coach, direct, oversee or review the work of more junior employees

• Excellent strategic, analytical and problem-solving skills

• Inspire positivity and confidence among interdepartmental teams

• Manage and/or mentor junior team members

• Contribute to departmental staffing and problem solving

• Act as a leader in the department, proactively sharing lessons learned and best practices across teams

• Possess excellent written and verbal communication skills, high attention to detail

• Understand nuances of client communication and how to have tough conversations

• Demonstrate accountability and eagerness to learn

• Positive team player with a can-do attitude

• Possess a positive presence within the agency

• Drive the work forward and have a predisposition to action

• Possess a passion for great ideas and technology

Why work for Material? 

In addition to fulfilling, high-impact work, company culture and benefits are integral to determining if a job is a right fit for you. Here’s a bit about who we are and highlights around what we offer. 

Who we are & what we care about:

• Material is a global company and we work with best-of-class brands worldwide.  We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are in the top of their class, across industry sectors from technology to retail, transportation, finance and healthcare. 

• Material employees join a