BPO Customer Care Associate

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

 

Pay for this role is $15.50hr

 

Basic Qualifications:

• 1 year experience in an office environment
• 1 year experience using a computer with Microsoft Windows PC applications
• 6 Months of Work from home environment
• High school diploma or GED Preferences.

 

Responsibilities:

• Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
• Designated quiet area to complete calls while working from home
• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
• Ensuring customer satisfaction and strive to meet service standards.
• A typical day will likely involve fielding between 75 to 100 calls.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
• 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
• 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

 

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check. 

 

Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time),  Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required.

 

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