Sr. Product Manager, SMB Growth

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Job Description:

• Understand customers, customer segments and the core jobs-to-be-done to build solutions that exceed customers' expectations and become an indispensable aide for them. 
• Utilize all means possible – internal data, stakeholder input, voice of the customer, market intelligence and independent research – to drive growth loops. 
• Partner with cross functional teams - product managers, program managers, engineering, design, UXR, marketing, and commercial managers - and collaborate with them to do right thing for the customers
• A passion to help build right payment solutions for microbusinesses who have the highest ambitions and are price sensitive
• Be nimble to adapt to changing business needs and team needs, yet stay focused on driving measurable impact
• Be grounded in data and have a balanced view based on intuition and observation.

• Responsible for owning, executing and maintaining a roadmap growth initiatives and experiments
• Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making
• Work closely with commercial teams to align product goals with commercial outcomes
• Define and proactively monitor key performance metrics to support and make product decisions
• Partner with cross-functional teams at PayPal and external partners to build features and functionality that are focused on growing engagement, usage and transaction margins.
• Summarize product execution updates as well as KPI updates to stakeholders to help with decision-making
• Define product requirements and lead successful execution.
• Drive and/or take part in sprint planning, pre-mortems, post-mortems, and bug triaging
• Engage closely with engineering and architecture to help determine the best technical implementation/design while balancing time-to-market needs.
• Partner with Customer Support teams in solving pain points for our users.
• Partner with Legal, Privacy, and Compliance teams to ensure the products we deliver are within regulatory boundaries.

• 5+ years of consumer web or mobile product management experience
• Experience in delivering successful large-scale mobile and web products
• Experience in growth experimentation, A/B testing, rapid prototyping
• Ability to use data and analytics dashboards to inform product hypotheses and decisions.
• Experience developing and delivering direct-to-consumer products to