Customization Production Supervisor

The Customization Production Supervisor is responsible for overseeing daily apparel customization operations, including Direct-to-Film (DTF) and related print production processes. This role leads production staff, manages workflow, maintains quality standards, and ensures customer orders are completed accurately, safely, efficiently, and on schedule.

This is a hands-on leadership role that combines technical printing expertise with employee supervision, operational oversight, equipment management, and continuous improvement initiatives in a fast-paced production environment.

Essential Duties and Responsibilities: 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following; other duties may be assigned:

Core Supervisor Duties and Responsibilities:

• Supervise and lead employees, ensuring the team meets operational expectations.
• Interview, hire, train and support ongoing skill development.
• Ensure compliance with Company policies and legal requirements.
• Plan, organize and monitor individual and team performance, documenting progress or identified development needs, supporting the employees’ professional growth.
• Maintain accurate records and ensure operational documentation is complete.
• Communicate effectively with employees, leadership, and cross-functional partners.
• Foster a positive, inclusive, and safe work environment.
• Lead continuous improvement in processes and team operations, identifying opportunities for improved workflow, productivity, and team effectiveness.

Production Operations

• Oversee daily customization production activities, including production scheduling, workflow coordination, job prioritization, and labor allocation.
• Operate, maintain, and troubleshoot DTF printers and related customization equipment including heat presses, curing systems, and finishing equipment.
• Monitor production output to ensure efficiency, accuracy, quality, and on-time shipment of customer orders.
• Review production schedules and coordinate with customer service, sales, warehouse, and distribution teams to meet operational deadlines and customer expectations.
• Prepare and manage print files including artwork review, color calibration, layout adjustments, sizing, and print setup.
• Ensure proper machine setup, maintenance, and cleaning procedures are consistently followed.
• Coordinate equipment repairs and preventative maintenance to minimize production downtime.
• Support production planning initiatives to improve throughput, turnaround times, and operational efficiency.

Quality Assurance

• Inspect finished products for print quality, alignment, color accuracy, adhesion, placement, and overall durability.
• Implement and maintain quality control standards throughout all stages of the customization process.
• Identify and resolve production defects, print inconsistencies, and rework issues promptly and professionally.
• Ensure customer specifications and branding requirements are consistently met.
• Monitor quality metrics and recommend corrective actions or process improvements when needed.

Inventory & Materials Management

• Monitor inventory levels for inks, films, powders, apparel blanks, packaging materials, and production supplies.
• Ensure accurate material usage and inventory control procedures are followed.
• Assist with ordering, receiving, and tracking customization production supplies.
• Minimize material waste and identify cost-saving opportunities within the production process.
• Maintain organized workstations and efficient production flow throughout the department.

Process Improvement

• Identify opportunities to improve productivity, workflow efficiency, print quality, and turnaround times.
• Recommend and implement process improvements, equipment upgrades, and operational best practices.
• Assist leadership with developing standardized operating procedures and training documentation.
• Support continuous improvement initiatives focused on safety, quality, and operational excellence.