Residential Generalist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the role
At Four Seasons Private Residences Los Angeles the Residences Generalist responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.
 

What you will do

Food and Beverage
•    Assist with order management, taking and delivering orders to residents in the lounge,
      poolside, or in-unit. 

•    Assist in quality checking order prior to leaving the kitchen, as well as after delivery by
     engaging with residents while in the lounge.

•    Focus on presentation standardization between dishes and poolside cabana/daybed/lounge set
      up.

•    Aid in inventory management and organization, working with the on-duty Residential
      Attendant.
 

Public Areas 

•    Support Residential Attendants with common area cleaning, dish room maintenance and dry
      cleaning management for both employees and Residents.

•    Inspect and report areas that need attention so that proper specialty projects can be completed,
      or schedule with engineering team.

•    Keep Housekeeping storage areas tidy and correctly stocked and closed at all times when not
      in use. Must ensure working equipment is always clean, tidy and in good working order. To
      be responsible for reporting any malfunctioning equipment. 

•    Anticipates residents’ needs and takes ownership of concerns and requests; acts decisively to
      ensure satisfaction. Offers a special personalized touch when an opportunity is presented. 

Concierge/Bell Person 

•    Handle all Owner interaction with the highest level of hospitality and professionalism,
      accommodating special request whenever possible; seek any opportunity t