eCommerce Coordinator

Job Description

The eCommerce Coordinator position is responsible for the overall website customer experience and maintenance of products and services on the website. This position requires proficiency in HVAC product knowledge and website communications to and from the company ERP system. This position is the single point of contact within the organization for website maintenance, enhancement, issues, and suggestions.

Required Tasks

Work closely with the Purchasing Department to regularly monitor and maintain all items on the website to ensure all current products are accurately displayed will full item enriched data.

Work closely with the Product Managers to prepare the website for new product lines or product changes.

Maintain all static pages on the website to ensure accurate and up-to-date information.

Monitor and maintain all open support cases with website hosting platform to solve any current issues.

Facilitate a successful implementation of any new website enhancements or integrations.

Monitor and maintain website connectivity to company ERP system to ensure quick website response for our customers.

Produce and maintain training materials on how to use the website.

Help customers build their account profiles to make their online shopping experience as easy as possible.

Phone Handling - Inbound & Outbound calls.

Provide Excellent Customer Service as needed to customers, co-workers, and vendors. (In-person, email, text, and telephone)

Must be able to work efficiently and effectively within a team environment.

Answer all inquiries immediately.

Other assigned tasks as may be required.

Required Job Skills / Proficiencies

High School Diploma or equivalent

2-5 years of related experience

Intermediate Data Entry Skills

Strong problem solving skills

Must be reliable and extremely trustworthy

Ability to maintain confidentiality

Above average proficiency in Microsoft Office Suite Outlook, Word, and Excel.

Learn and demonstrate proficiency using the Company’s ERP system software.

Ability to prioritize work, meet deadlines, and provide excellent customer service in a fast paced environment.

Must maintain a high degree of accuracy and attention to detail.

Must demonstrate strong organizational and data management skills.

Must demonstrate Professional Phone Etiquette and customer service skills.

Basic Office Machine Operation Skills, Printers, Scanners, Copiers, Fax, postage machine, etc.

Starting wage $25-29/hour