Scheduled Hours

40

Position Summary

Active participant on training team based in particular area of clinical or business expertise. Consistently accomplishes assigned tasks according to project deadlines, schedules and quality standards.

Job Description

Primary Duties & Responsibilities:

1. Credentialing.

• Attend and successfully complete the six to nine week Trainer Credentialing Program in St. Louis. Requirements for successful completion include: a passing grade of 80% or higher on the competency exam and successfully presenting a training topic.

2. Training.

• Arrive prior to scheduled training class to prepare the classroom, including setting up the training environment and other logistics.
• Deliver standardized, instructor led, scripted training curriculum to Providers, clinical and non-clinical staff.
• Conduct engaging and effective training sessions to diverse audiences.
• Perform Attendance and Competency assessment tracking after each class.
• Complete required documentation related to class session.
• Incorporate the principles of Adult Learning in training classes.
• Assess training needs before, during and after each class.
• Make necessary adjustments to training delivery based on student and training team feedback.

3. Policy and Procedures.

• Adheres to the BJC HealthCare and Washington University core values as demonstrated through positive patient/guest relations, positive and effective interactions with stff and formulating and meeting developmental goals.
• Applies the knowledge of unit/department workflows & policy and procedures associated with the use of Epic software.

4. Go-live.

• Provide support to all staff and Providers according to assigned coverage schedule.
• Conduct rounding to BJC Healthcare and Washington University sites during the initial weeks of go-live to support end users according to the assigned coverage schedule.

5. Issues Management:

• Training and support issues are identified, communicated and escalated to ensure timely resolution.

6. Communication.

• Strong verbal and written communication skills with a proven ability to build collaborative relationships with a variety of departments.
• Participates in regular day-to-day communication with BJC Healthcare and Washington University project teams to ensure the training will fit the organization's needs.

7. Post Go-Live Support and Optimization.

• Provide on-going unit/department rounding as assigned to provide training and support.
• Identify issues and concerns and communicate those back to project team for discussion and resolution.
• Identify trends that may require additional training focus, in-service needs, Policy and Procedure modifications, system modification, etc.
• Promote effective use of the Epic system, identify and prevent bad habits and workarounds.
• Serve as a change agent to promote, effect and support change in workflow and behaviors related to the Epic system implementation (documentation at the point of care, on-line review of information, etc).
• Conduct new hire computer system training during the transition period as needed.

8. Other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal Office Environment

Physical Effort

• Typically Sitting at a desk or table

Equipment

• Office Equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Minimum Requirements

• An 18 month commitment to work full time alongside other operational and IS professionals, to attend credentialing training (6-9 weeks) and to train end users across BJC Healthcare and Washington University. If needed, and mutually agreed to, a request to continue might