Service Tech 3

Description

 Call Dad AC and Heating is one of the fast-growing heating and air conditioning companies in the Southeast!

Call Dad AC and Heating is immediately hiring Service Technicians to join our rapidly growing team. Call Dad AC and Heating offers an atmosphere of support, recognition for hard work, and personal growth through significant advancement opportunities in an innovative work environment.

CALL DAD AC AND HEATING HAS BEEN CERTIFIED AS A GREAT PLACE TO WORK! FIND OUT WHAT IT IS LIKE TO WORK AT A DIFFERENT TYPE OF HVAC COMPANY. ONE THAT HAS BEEN CERTIFIED AS AN EXCEPTIONAL EMPLOYER!!

Call Dad AC and Heating offers great benefits including weekly pay, medical insurance, dental insurance, vision insurance, 401k, and paid vacation! Healthcare benefits are available after only 30 days.

Requirements

CORE RESPONSIBILITIES?? 

As part of your role at CALL DAD, we have established job duties and description, which outline the specific tasks and responsibilities required for your position in this document; however, it is important to highlight the broader responsibilities and expectations that come with your role.? Your Core Responsibilities include:?? 

1. Follow all CALL DAD policies, procedures, and the Employee Handbook?? 
2. Complete all daily, weekly, monthly, and annual checklists for your specific role?
3. Strict adherence to DAD’s PILLARS at all times? 
4. Maintain strong customer relations at all times?? 
5. Meeting or exceeding the performance targets and goals your PDP? 
6. Effectively demonstrate a willingness to learn??? 
7. Effectively demonstrate a commitment to excellence?? 
8. Be proactive in identifying and addressing challenges and obstacles?? 
9. Be adaptive and flexible to the needs of the position and customers?? 
10. Mentor at least 1 Dad U student  

KPI EXPECTATIONS

1. $300 average service ticket 
2. 40% Family First Plan conversions 
3. 7% of calls converted to replacement Leads  
4. Less than 5% call backs 
5. SLM conversion of 70% 
6. Minimum of 5 Google Reviews per week  
7. 0 AR for Residential non-property management