Customer Receivables Supervisor

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Position Summary

This role is responsible for leading a team of fewer than 10 employees supporting core payment operations, including payment exception processing and limited in-office manual check handling. A key component of the role is managing the team responsible for daily exception work—researching and resolving payments that did not post or posted incorrectly to ensure accuracy and timely correction. This work occurs in office twice a week.

The team also supports daily payment investigations, reconciliation activities, and cash balancing to maintain integrity across the end-to-end payment lifecycle.

This role works closely with the Customer Contact Center, where building and maintaining strong, collaborative relationships is critical to success. Effective partnership ensures alignment on customer issues, timely resolution of payment-related concerns, and a consistent customer experience.

In addition to day-to-day operations, this role partners cross-functionally on projects related to onboarding key account payments, ensuring proper setup, seamless integration, and alignment with existing processes and controls.

Essential Responsibilities

• Monitor overall performance, motivate improvements, provide direction and strategically hire and train work force to meet customer and business needs and to achieve customer service and financial goals. Conduct performance reviews, provide coaching.

• Plan, organize, allocate and assign tasks and follow up with team members to complete daily work and control outstanding work and issues. Provide analysis, recommendations and implementation to resolve system and employee performance issues in order to meet goals.

• Answer and resolve complex issues presented by customers (residential, commercial and industrial) and follow up findings with recommendations for improvements in process, offerings and policies. Responsible for proper interpretation and application of rules and regulations.

• Maintain relationships and coordinate activities with peers and other departments (CCC/BSC, Marketing, Business Systems, Meter Shop, etc.) Lead or serve on teams.

• Conduct and assist with billing functions and special projects as necessary.

Minimum Requirements

• 3 years experience in customer service in related business function or industry.

• High school degree or equivalency.

• Post-high school education desirable.

• Demonstrated skills in leading teams and projects, problem solving and decision making.

• Familiarity with regulatory billing environments.

• Self-motivated and results oriented.

Preferred Requirements

• Ownership & Follow-Through.

• Change Agility & Adaptability.

• Strong Communication (Clear + Direct).

• Demonstrated accountability.

• Leads Through Influence.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $73,700.00 to $104,633.33 per year

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disa