Director, Events & Client Services

About the Team:Giants Enterprises is a dynamic team dedicated to curating and developing ventures that seamlessly complement the iconic San Francisco Giants franchise. As a separate company, the mission of Giants Enterprises is simple yet ambitious: to deliver larger-than-life experiences that resonate within Oracle Park and extend far beyond its borders. Situated at the intersection of sports, entertainment, meetings, events, tourism, and hospitality, Giants Enterprises brings together a rare combination of unparalleled people and extraordinary places. We are not just in the business of creating events; we are crafting unforgettable moments that leave a lasting imprint on both locals and visitors from every corner of the globe. What Sets Us ApartDiversity of Experiences: From sporting spectacles to cutting-edge entertainment, meaningful meetings, and world-class hospitality, we offer an expansive range of experiences that captivate and inspire. Global Appeal: Giants Enterprises goes beyond borders, attracting a diverse audience and making a mark on the international stage.
Innovation Hub: We are more than event planners; we are architects of innovation, continuously pushing boundaries to redefine what is possible.
Why It Matters: Our commitment to delivering exceptional experiences extends beyond entertainment; it's about forging connections, creating memories, and leaving a legacy. We believe that every event has the potential to be a giant opportunity for community engagement, cultural enrichment, and economic growth.To explore partnership opportunities, collaborations, or to learn more about Giants Enterprises, please check us out here: https://giantsenterprises.com/about/ About the Role:We are seeking a highly motivated and accomplished Sr. Director, Events & Client Services to lead our dynamic team in delivering world-class hospitality experiences at Oracle Park. Reporting directly to the President of Giants Enterprises, this role will be instrumental in developing our client services team, cultivating a service-oriented hospitality culture, and driving excellence in event operations. The ideal candidate will bring a unique combination of strategic insight, operational expertise, and financial acumen, with a proven ability to analyze budgets, allocate resources efficiently, and drive revenue growth. With a strong people leadership pedigree, this individual will inspire, mentor, and guide teams, ensuring both employee success and exceptional client outcomes.
The Sr. Director, Events & Client Services will shape event strategy, set a clear vision, and lead the charge in building a cohesive team. They will manage budgets, forge internal and external partnerships, and oversee every stage of the event process, ensuring flawless execution and an unparalleled guest experience. This position is critical in fostering strong relationships with stakeholders while upholding the high standards that define our organization.

You’re Excited About This Opportunity Because you will…·           Develop and lead a team of exceptional client services managers, providing guidance, mentorship, education, inspiration and support to ensure the successful planning and execution of a wide range of events. ·           Lead a cross-functional team in the integrated execution of full venue events (concerts, motor sports, etc.)·           Collaborate with VP of Event Services and Director of Experience Development (among others) to ensure our events are creative, effective, and efficiently executed in a fiscally responsible manner. ·           Oversee the financial analysis and budget management for events and the overall portfolio, ensuring adherence to financial target and identifying opportunities for cost optimization and revenue generation. ·           Collaborate with President and VP of Sales & Marketing for Giants Enterprises, influencing the future growth and evolution of the Giants Enterprises business model. ·           Acquire a strong sense for who key clients, partners and industry associates are in order to ensure all interactions are realized at the appropriate level.·           Develop and implement staffing strategies, including industry-specific recruitment, training, and performance evaluation, to ensure the team is equipped to deliver high-quality events and client service. ·           In collaboration with other event-focused leaders, support our broader organizational strategy and create service and operational excellence by:        Identifying areas to create and implement process improvement across the operations of our owned and operated venue        Embedding a service-oriented approach