Triage Supervisor

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

NACI (T1)

Job Family:

Project/Task Management

Job Qualifications:

Skills:

Leadership, Management Reporting, Process Improvements, Supervision, Work Schedules

Certifications:

Experience:

6 + years of related experience

US Citizenship Required:

No

Job Description:

Triage Supervisor

The Triage Supervisor leads a team of triage specialists that support a federal agency by receiving, reviewing, and funneling incident reports to the appropriate point(s) of contact. The Triage team works alongside federal staff to ensure inbox coverage 365 days a year, including weekends and holidays. In addition to supporting triage activities, the supervisor leads the team, tracks progress toward deliverables, and coordinates the team schedule with federal staff.

Essential duties include:

1. Triage Team Oversight:

• Monitor team performance to ensure deadline compliance and quality of deliverables.

• Provide updates and guidance to triage team regarding policies and procedures.

• Provide training for new team members on program and triage policies and procedures.

• Coordinate team schedule, ensuring coverage during all shifts (365 days a year, including holidays and weekends).

• Ensure team enters data correctly; conduct regular quality assurance activities to maintain data accuracy.

• Provide insights and recommendations for process improvement.

• Develop and maintain Standard Operating Procedures (SOPs) for team functions.

• Assume responsibilities of triage specialist to provide staff coverage or in other circumstances when needed.

2. Staff Supervision:

• Supervise a team of Triage Specialists; monitor staff performance, provide coaching and mentorship as needed.

• Hold regular team meetings and individual check-ins with staff to track challenges and to provide timely feedback.

• Track employee attendance, timesheet completion, and reporting compliance.

3. Triage Team Reporting:

• Analyze data collected by triage team.

• Provide reports, quality and efficiency improvement plans, recommendations, and findings to GDIT/federal leadership on a regular basis.

4. Other Duties:

• Serve as primary point of contact for Triage Team in response to requests for information from a variety of stakeholders.

• Coordinate GDIT reporting activities on behalf of Triage Team.

• Support the PMO with recruitment activities for vacancies on Triage Team.

• Other duties as assigned.

This position requires a Public Trust clearance.

This position is 100% remote.

Qualifications:

• BA/BS degree in a related discipline; master’s degree preferred.

• 6+ years of related experience.

• At least 2 years of experience providing staff supervision or leadership, preferably in a case management, child welfare, or social work setting.

• Experience creating, monitoring, and adjusting a rotating staff schedule to include coverage 365 days a year.

• Experience in case management, child welfare, or social work required.

• Excellent organizational skills and attention to detail.

• Experience leading a new team or overseeing a new project preferred.

• Experience with Microsoft Excel and performing basic data analysis preferred.

Additional Requirements:

• Ability to work some weekends and holidays.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $88,275 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and poss