Americas Associate Program Manager, GMP

Associate Program Manager, GMP - Remote

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a GMP Associate Program Manager (APM) to join our Business Assurance team.  This is a fantastic opportunity to grow a versatile career in auditing and business assurance. 

Intertek's Business Assurance team goes beyond testing, inspection and certification to look at the underlying elements that make a company and its products successful. Our assurance solutions provide confidence and total peace of mind that a client's operating procedures, systems and people are functioning properly to provide a competitive advantage in the marketplace.

What are we looking for?

The GMP APM is responsible for the role and function of the APM is to provide resource management, technical leadership and overall support to the GMP areas which are part of the medical program.

Salary & Benefits Information

Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.  

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. 

What you’ll do:

Program Support:

• At the direction of the Program Manage/Director (PM), the APM provides the necessary support needed to maintain and improve the GMP program.  This includes but is not limited to; process improvements, procedure development/revisions, veto/technical reviews, approvals etc.
• Participates in industry conferences as attendee and/or speaker
• Assists with program development to implement new/revised standards and/or audit programs by developing/revising processes, performing training, liaising with accreditors, RAs, major clients, etc.
• Provides the necessary leadership and support for the resolution of internal corrective actions.
• Provides input to monthly and annual KPI’s and reporting.

Resources development:

• Works with the PM to recruit and develop full-time and contract audit staff.
• Evaluates and approves competencies of new auditors, for NA managed accredited/authorized programs. Manages the approval of competencies for non-NA managed programs.
• Manages the onboarding of new team members, including Identifying training needs.

Client Satisfaction:

• In conjunction with the PM, develops and sustains positive, effective relationships with “major” sector clients through onsite auditing and ongoing communications.
• Performs NPS calls, close out/resolve client issue, etc. 
• Provides support for handling of disputes. Provides the necessary leadership and support for the resolution of client-related complaints and corrective actions.
• Provides technical leadership and support to both new and existing client.

Auditor Management:

• Provides guidance and ongoing support for the medical audit team.
• Conducts annual performance reviews in consultation with PM
• Conduct witness audits of staff
• Utilizes data and trends to develop improvement plans for auditors. Maintains A/B/C rankings.  Implements auditor scorecards.
• Maintains auditor competence records, including managing/performing annual update of all necessary documents/records.
• Manages/hosts the monthly auditor development meetings with scheduling and other interested parties.
• In conjunction with the PM, leads and delivers training sessions for the program, including periodic webinars, help to develop and mentor new tutors for training program.

Conduct Audits: Scheduling of audits should be consistent with witness and mentoring needs, in all cases priority should be given to team assignment.  Target 5-8 days per month (Varies based on Program needs.  This can be an averaged over the period. 
 

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.  

Minimum Requirements & Qualifications:

• 4 year college/university degree in a science or technical field (biology or microbiology; chemistry or biochemistry; computer and software technology; electrical, electronic, mechanical or bioengineering; human physiology; medicine; pharmacy; physics or biophysics) or equivalent combination of relevant education and work experience.