Director, Technical Product Management - Systems Engineering

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

  About the Role   Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Director to build and lead our Technical Product Management team within Systems Engineering.   Systems Engineering is a new and growing organization within Fivetran, charged with designing, implementing, configuring, and maintaining the internal systems that power our operations. These domains can include Lead to Cash, including tight integration with our product platform to enable online purchasing and subscription management; Finance, including the flow of Revenue into our Analytics and Accounting domains; Support, which ensures a world-class experience throughout the customer lifecycle; and more to discover, as we’re just beginning our journey as a function!   You and your team will drive the relationship between our Systems Engineering technical teams and business stakeholders, wearing many hats along the way. You’ll work with Go-To-Market, Finance, Analytics, Product, and Engineering teams to drive the business process systems strategy, roadmaps, requirements, and the execution of projects.   This is a full-time, hybrid position based out of our Oakland, CA office in the US.   Technologies You’ll Use   You’ll be expected to understand the key technologies that drive our systems and product interactions to guide your team and work cross-functionally with engineering stakeholders. In order to do that, you should be comfortable working with technical and non-technical stakeholders to develop product requirements, technical design documents, and related documentation to define technical solutions to business challenges clearly.  A technical background with SQL proficiency and experience with a general-purpose programming language is preferred.   What You’ll Do   Leadership and Strategy

• Build and scale the internally-facing Technical Product Management function, setting strategic direction and defining team structure and processes.
• Act as a mentor and coach to the team, fostering an environment of growth and development.
• Align the business vision with technical solutions, setting clear objectives and key results for the team to strive for.

Roadmap Execution and Project Delivery

• Collaborate closely with internal stakeholders and Systems Engineering teams to drive the execution of your product roadmap, ensuring that project goals, deadlines, and deliverables are met.
• Lead the planning, scheduling, and tracking of project timelines and milestones using appropriate tools and techniques.
• Provide hands-on management of the most critical projects, applying expert judgment and analysis to the planning and execution of project activities.

Stakeholder Management and Collaboration

• Own the relationship with key stakeholders across various functions such as Go-To-Market, Finance, Analytics, Product, and Engineering.
• Lead cross-functional teams to define business requirements and translate these into robust technical solutions.
• Ensure a clear communication framework is in place to align expectations, progress, and feedback between your team and the stakeholders.

Process Improvement and Innovation

• Identify opportunities for process optimization, recommending and implementing new systems or enhancements to existing systems.
• Foster a culture of continuous improvement, encouraging the team to iterate on processes and tools to improve efficiency and effectiveness.
• Stay informed of the latest technology and product management trends to drive innovation within the team and the broader organization.

Performance Metrics and Analysis

• Establish and oversee the tracking of performance metrics, ensuring the team’s output meets quality standards and delivers value to the organization.
• Use data-driven insights to make strategic decisions and to report on the health and success of various projects and initiatives.
• Analyze the impact of new systems or enhanceme