HR Partner & Global Employee Relations Lead

As a Lead HR Generalist and Global Employee Relations Program Manager with Convera based from the USA, you will be accountable for providing HR support to managers and employees in the USA (other countries as assigned) across the employee lifecycle. 

This role will provide coaching and guidance to people managers on performance management, employee relations, HR policies, and HR programs. You will provide global oversight and expertise in employee relations. As a member of the People Services team, you will play a key role in enabling our employees by offering operational and strategic support.  

You will be responsible for: 

• You will be the first point of contact for employees and managers in your assigned countries and will provide HR support through a blend of in-person interactions and self-service solutions.  

• Counselling and coaching managers on employment matters, including performance issues, policy interpretations, employee engagement, and HR programs with the ability to support both first-time and seasoned managers. 

• Leading Employee Relations investigations from when a concern is raised, to conducting an effective investigation, and delivering recommendations, including disciplinary action.  

• Developing Convera’s Employee Relations framework and liaising with HR Business Partners, Ethics, Legal, and other stakeholders to further develop the Employee Relations function.  

• Providing coaching, advice, and guidance to HR Generalists on Employee Relations issues to build capability and consistency in the investigation process and outcomes. You will be an escalation point for the team on high risk and/or complex ER investigations.  

• Tracking Employee Relations cases and ensuring investigations are closed within SLA. Identify ER patterns and make recommendations to improve organizational health.  

• Facilitation of core people processes across the employee lifecycle, including onboarding, performance evaluations, restructures, offboarding, and mobility.  

• Utilizing the ServiceNow platform, you will track interactions with employees and managers to improve HR service-delivery. You will identify opportunities to improve HR processes and make getting support easy for leaders and employees  

• Administering and leveraging employee data in our HRIS (Dayforce). 

• Leveraging HR systems and analyzing data to identify areas of opportunity, make recommendations, and inform decision-making, 

• Collaborating with the HR Centers of Excellence (COE’s) and HR Business Partners to coordinate and implement HR initiatives including performance calibrations, training and development, compensation planning and other HR programs 

• Leading projects, including writing SOPs and process maps and engaging with internal and external stakeholders to improve the employee experience.