Fleet Operations Specialist

As the primary point of contact for 3PL deliveries, this role provides product/service information and problem resolution which meet our standards of excellence in service.
Responsibilities:
• Accurately schedules and manages 3PL routes, monitoring progress and communicating with fleet drivers and showroom staff.
• Leverages fleet management software, GPS tracking tools, and CRM systems to optimize scheduling and route planning.
• Ensures safety regulations are followed, and fleet vehicles are maintained and serviced.
• Develops and implements contingency plans to address emergencies, breakdowns, and route changes efficiently.
• Oversee the maintenance schedules and compliance of a national fleet of vans, ensuring all vehicles meet operational and safety standards.
• Analyzes fleet performance metrics (e.g., on-time deliveries, vehicle downtime) and generates regular reports for leadership.
• Collaborate with external service providers and vendors to optimize fleet operations while maintaining cost efficiency.
• Ensures compliance with federal, state, and local regulations related to fleet operations, including Department of Transportation (DOT) requirements.
• Follows through with Showroom inquiries, ensuring a high level of customer satisfaction.
• Resolves routine customer issues independently, escalating queries and concerns to manager as appropriate.
• Actively participates in training involving our products, systems and design.
• Additional duties as required.
Qualifications:
• 3+ years’ previous experience in customer service or project management or equivalent degree.
• Strong aptitude for and proficiency navigating CRM, Order Management systems, and Zendesk required.
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus.
• Proactive problem solver with experience working in a fast-paced environment.
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to effectively prioritize and handle multiple tasks and changing priorities with a sense of urgency.
• Exhibits professionalism with customers, team members and all levels of leadership
• Must demonstrate maturity in judgement, commitment, dependability and punctuality.
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
• Demonstrate exceptional communication across all contact channels, including email and phone.
• Available to work a flexible schedule, if requested.

We Provide:

• Competitive compensation
• Competitive Medical, Dental and Vision Benefits
• Company provided Life Insurance and Short-Term Disability
• 401(k) Employer Match
• Generous Vacation and Paid Time Off Programs
• Closed on all major holidays
• Team Member discounts on Visual Comfort Products

Compensation Range: $60,000 - $70,000


Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.