Retail District Manager

3130 E Thomas Rd Phoenix Arizona, 85016, +1 (602) 2163906

 

Starting Pay :$103,000.00 Annual

 

 

Position Description: 
Responsible for the oversight, leadership and achievement of results for multiple Retail Store locations. Directs all aspects of daily operations; leading the team and driving the business.  Provides strategic vision, leadership and general management skills for both short- and long-term success. Key responsibilities include store operations, financial management, human resources, control of inventory and training & development.  Maintains control-related standards and procedures.  Builds and retains motivated, high performing teams through effective leadership of line management.

Essential Duties and Responsibilities:
1.    Financial – Sustains growth through financial stewardship & fiscal responsibility.
•    Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for multiple Retail Store locations.
•    Spends time in the stores with retail teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies.
•    Coordinates with Store Managers to define objectives and goals by constantly developing innovative and cost effective product generation; monitors product levels daily to achieve bottom line sales budget against targets.
•    Works with the Regional District Director to generate ideas about future retail activities to ensure a cutting edge strategy; maintains up-to-date knowledge of the market place, competitors and trends.
•    Partners with Retail Leadership to facilitate the annual budget process.

2.    Customer & Community – Collaborates with customers to understand and deliver customer’s needs & expectations.
•    Partners with HR Business Partners to ensure people management goals are achieved and issues are satisfactorily resolved.
•    Ensures store locations deliver excellent customer service to donors and customers.
•    Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
•    Partners with community businesses and organizations to promote Goodwill mission.
•    Serves as a Goodwill ambassador to the community.

3.    Operational Excellence – Implements strategies to maximize resources and infrastructure.
•    Ensures that store leadership is well-trained and fulfill their duties and responsibilities.
•    Coordinates efforts among locations to allocate donations, team members, and leadership to maximize area performance.
•    Ensures the district complies with all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business.
•    Must have reliable transportation to visit each location regularly (at least once a week) to teach, train, and inspire.
•    Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.

4.    Team Goodwill – Promotes a culture that embraces growth & development to meet the needs of our team.
•    Leads the district in building a strong sales management culture; spends time coaching store leadership, identifying skills and opportunities for development; provides advice and guidance on issues.  Identifies top talent through interviews and hiring to ensure the organizations capability to deliver on its goals.
•    Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Store Managers.
•    Ensures that store leadership effectively manages performance of team members.
•    Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
•    Plays critical role in driving company culture change efforts and change management processes.
•    Coordinates efforts with various Goodwill divisions, as needed.

Performs other related duties, as assigned.

Key Competencies/Enabling Attributes:
I.    Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.
•    Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure GCNA becomes a best-in-class organization.
•    Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
•    Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the GCNA vision and brand.

II.