Early Learning Center Regional Manager (TN & MS)

Description

PURPOSE OF POSITION:

The Regional Manager provides leadership and requires regular travel across TN and MS.

The Regional Manager ensures that their locations exceed state and local licensing, health and  safety standards and any quality rating or designated accreditation standard while incorporating YMCA Memphis and The Mid-south mission, culture, goals, values, philosophies, policies, and  development of an inclusive environment. The Regional Manager accepts responsibility for being the company’s representative to all of the families, children, staff and clients affiliated with their locations. The Regional Manager supports  the Center Director’s development of positive relationships with families, children, staff and the  clients. The Regional Manager develops relationships with sponsors, stakeholders, key families and staff. Although the Regional Manager will be accountable for the responsibilities outlined below, their  role will vary depending upon the number of locations and location capacity, geography, and  model. The Regional Manager reviews important decisions with the Senior Vice President Early  Learning and is responsive to their centers, clients and the needs of the YMCA Memphis and The  Mid-South. The Regional Manager participates in broader YMCA Memphis and The Mid-South roles and functions where necessary. 

ESSENTIAL FUNCTIONS:

The RM (Regional Manager) will model exemplary behavior in each of the following categories:

Leadership/Supervision 

• Communicate to the region (TN & MS) the company’s goals, priorities, progress and accomplishments. Provide a channel for Center Directors and staff input.
• Establish and communicate a regional strategy, which allows Center Directors to develop and achieve goals in conjunction with annual company goals. 
• Establish a plan for center visits (TN & MS). Develop a consistent schedule to assess goal achievement, program evaluation and to audit operating systems. 
• Hold Center Directors accountable for meeting operational objectives and budgeted financial performance of the location. 
• Oversee implementation of company initiatives. 
• Ensure that Center Directors implement operating policies and procedures within time  requirements. 
• Assist Center Directors in assessing, prioritizing, advocating for, and allocating resources. 
• Collaborate with corporate departments and with the Division Vice President on the development and implementation of programs and systems that represent the field  perspective. 

Human Resources 

• Establish and maintain a culture in keeping with the fundamental association values.  Develop a cohesive team among Center Directors in the region. 
• Make Center Director selection a priority, with thoughtful consideration of location, regional and company demands. 
• In partnership with the SVP Early Learning, take responsibility for Center Director orientation and ongoing training. In partnership with the Field Education & Training Specialist, design orientation based on an individual Center  Director and on center needs according to established association guidelines. 
• Establish and implement professional development goals with Center Directors. Ensure that expectations are clear and that performance standards are met. 
• In partnership with HR, oversee the implementation of a regional recruitment and retention plan that addresses the short and long-range needs of centers in the region. 
• In partnership with HR, develop and implement regional succession plans that identify and develop future leaders within the YMCA of Memphis and The Mid-South diverse workforce. 
• Support Center Directors in the development of skills, which will enable them to manage employee relations, counseling and termination. Will be required to travel to sites (TN & MS) to assist with employee relations issues.
• Conduct annual job performance appraisals based on established goals and job descriptions. 
• Ensure that Center Directors conduct timely job performance appraisals for their employees. 
• Ensure the implementation of awards and recognition programs. 
• Guide and support a regional group of staff to identify and support community and  workplace culture initiatives. Convene this regional committee monthly through a  hybrid of virtual and in-person meetings. 
• Develop a regional training plan/calendar in partnership with the Field Education and  Training Specialist. 

Financial 

• Ensure that financial goals for division are met. 
• Develop location budgets that meet revenue and earnings targets. 
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