Coordinator, Clinical Support

Alternate Locations: Omaha, NE (Nebraska); Work from Home

 

 Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 73580

 

The Role at a Glance

We are excited to bring a highly motivated Clinical Support Coordinator to our ever-growing team.  

In this role you will provide support to clinical operations by requesting/retrieving medical records from health care providers and processing physician file preparation/assembly, records scan requests, and medical invoices for payment.

If you enjoy working in a fast-paced team environment, then please read on!

What you'll be doing

• You will perform routine work in accordance with established procedures and guidelines by acquiring core knowledge required for the role.
• You will document all referrals, invoices, and status calls accurately in administration system as measured through observations/audits.
• You will manage assigned caseload effectively to meet or exceed departmental productivity, quality, and time service standards.
• You will meet or exceed all telephone service commitments and replies to all customer service inquiries/voicemails in accordance with department time service standards.
• You will complete all rush record requests same day in accordance with department time service standards.
• You will resolve customer or client escalations with support from management as needed.
• You will support and promote change management and departmental/enterprise initiatives within assigned area(s) of responsibility.
• You will carry out duties in compliance with all state and federal regulations and guidelines. 
• You will comply with all company and site policies and procedures.
• You will make a positive contribution as demonstrated by offering suggestions for improvement and learning new skills, procedures, and processes.
• You will remain current in profession and industry trends.
• You will perform other duties as assigned and work overtime as needed.

What we’re looking for

Must haves
•    High School diploma or GED

Nice to haves
•    Associates Degree or additional training certificates 
•    Experience with Microsoft Outlook, Excel, Word, PowerPoint 

Application Deadline

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

• Effective productivity/technology tools and training

 

The pay range for this position is $17.00 - $22.08 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

 

About The Company

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, gr