Sr. Product Owner

LPL Financial is seeking a strategic and execution-focused Product Owner to lead the development and optimization of our Voice Technology. As a trusted business partner, you will drive outcomes, lead cross-functional teams, drive strategy and contribute to the deep and thoughtful analysis that enables our leadership team.

This role is critical to enhancing the service experience for advisors and internal teams by streamlining workflows, improving visibility, and driving operational efficiency.

Responsibilities

•  Collaborate with key stakeholders to define and prioritize features.

• Analyze user journeys and pain points to drive automation and reduce manual touchpoints.

• Evaluate third-party tools and platforms to enhance or replace existing systems where appropriate.

•  Use analytics and feedback to inform product decisions, track adoption, and continuously improve the user experience.

•  Support training, documentation, and communication efforts to ensure smooth adoption of new features and processes.

• Ensure all product features meet regulatory, security, and data privacy standards.

• Act as the advocate for advisors and service teams, ensuring their needs are reflected in product decisions.

• Stay informed on industry trends and emerging technologies to continuously evolve the service experience.

What We’re Looking For

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements

• Bachelor's degree or higher

• 3-5 years of product manager experience or relevant business work experience, ideally scaled agile.

• 3 plus working with voice technology product/platforms

Preferences

• SME with NICE software

• Strong understanding of case management systems (e.g., MSFT Dynamics, Salesforce Service Cloud, Zendesk).

• Experience designing or managing SPoG or unified service dashboards.

• Proven ability to work cross-functionally in a fast-paced, regulated environment.

• Excellent communication, stakeholder management, and analytical skills.

• Familiarity with agile methodologies and product lifecycle management.

Core Competencies:

• Strong analytical skills and data-driven decision maker

• Strategic thinking to prioritize initiatives that deliver maximum value.

• Strong sense of personal accountability for work

• Highly organized and thrives on documenting details and managing follow-thru

• Expertly leverages tools like Jira and Confluence to manage all deliverables

• Curious learner who develops hands-on expertise in their products and related processes

• Strong technical aptitude

• Demonstrates bias for action and takes initiative to advance opportunities or solve problems

• Excels leading large cross-functional teams to achieve a common objective

• Excels at solving complex problems with relevant subject matter experts

• Experience with operational teams, processes and tools needed to ensure they are prepared to support advisors as new features are delivered

 

Pay Range:

$106,088-$176,813/year

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choo