Membership Sales Lead (Full-Time)

Job Title: Membership Sales Lead (Full-Time)
Department: Membership
Reports To: Membership Manager

ROLE & LEVEL/GRADE: P2/1

SUMMARY: The Membership Sales Lead plays a vital role in driving the growth, retention, and engagement of members at Frost Science. This dynamic, guest-facing position is responsible for leading onsite and offsite membership sales efforts, supporting campaign execution, and helping coordinate fulfillment, communications, and service experiences. This role bridges front-line sales and back-end coordination to maximize membership value, increase conversion, and create long-term member relationships. The ideal candidate is sales-driven, detail-oriented, familiar with CRM systems, and energized by public interaction and creative problem-solving.

KEY RESPONSIBILITIES:

• Sales: Proactively engage daily museum guests to convert them into members by understanding their interests and recommending the best membership options. Track daily and monthly sales performance; meet and exceed conversion and renewal goals. Collaborate with the Membership and Marketing teams on campaigns, promotions, and onsite messaging that drive new and renewing memberships. Serve as the primary sales lead during weekends, holidays, and peak attendance periods. Represent the Membership department at Frost Science events and offsite promotional activations.
• CRM and Reporting: Manage member transactions and records using Tessitura and other museum systems. Maintain accurate data entry across onsite, online, and phone channels. Run reports to identify sales trends, lapsed members, and opportunities for targeted outreach. Assist in managing auto-renewals and recover lapsed or declined accounts.
• Fulfillment, Customer Service & Communication: Oversee timely processing of membership cards, welcome letters, and renewals. Provide ongoing support for member communications via phone, email, and in person. Answer customer service inquiries related to membership benefits, accounts, purchases, renewals, upgrades, and event access. Coordinate with the Senior Director to improve and streamline the fulfillment and service experience. Ensure a high standard of responsiveness and satisfaction across all guest interactions.
• Member Engagement: Support Membership Coordinator with member events, previews, and exclusive experiences. Provide in-person support during events and peak hours to ensure a smooth member check-in and a welcoming environment.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience working with Tessitura CRM (the primary membership database) or another integrated Customer Relationship Management system.
• Proficient in Microsoft Office Suite and familiar with CRM software.
• Highly organized and detail-oriented with strong follow-up skills.
• Bilingual in English and Spanish strongly preferred.
• Flexibility to work evenings, holidays, and weekends as needed for events and special programs.
• Adherence to the established policies and procedures of the museum.
• Perform other duties as assigned.

QUALIFICATIONS:

• At least 1 year of experience in a comparable role, or equivalent combination of education and experience.
• Preferred: experience in sales, customer service, marketing, or with a membership-based organization or non-profit.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: