Head of Global Seller Onboarding

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

At Square, we believe every seller deserves an exceptional start to their journey. The Global Seller Onboarding (GSO) team ensures new sellers across diverse industries are set up for long-term success through seamless onboarding and implementation.

We're seeking a Global Seller Onboarding Director to lead our multi-region onboarding organization. In this role, you will oversee regional Seller Onboarding Leads and their teams across multiple geographies, ensuring consistency, efficiency, and excellence in how we onboard sellers worldwide. Additionally, you will be responsible for managing our third-party vendor network and BPO teams. You'll shape the global onboarding strategy, build scalable processes, and create alignment across internal teams and third-party partners.

This role reports to the Head of Global Seller Onboarding and serves as a critical member of the GSO leadership team

You Will

• Lead through leaders: Manage multiple regional Seller Onboarding Leads, who in turn oversee Implementation Specialists and third-party contractor teams.
• Develop and empower managers: Coach and mentor regional managers to strengthen their leadership skills, build high-performing teams, and support career growth.
• Set global direction: Define and communicate the vision, strategy, and success metrics for Seller Onboarding worldwide.
• Drive operational excellence: Establish global KPIs, SLAs, and quality standards while ensuring regional execution meets and exceeds expectations.
• Scale through consistency: Build and refine scalable onboarding processes, balancing global standardization with regional flexibility.
• Partner cross-functionally: Collaborate with Sales, Product, Support, Legal, and Operations leaders to solve implementation challenges and improve seller experiences.
• Oversee vendor partnerships: Provide leadership oversight for third-party global contractor relationships, ensuring accountability and consistent performance.
• Lead organizational change: Guide teams through structural transitions and evolving workflows, ensuring resilience, clarity, and alignment at every level.
• Represent globally: Act as the voice of GSO in senior leadership discussions, influencing investment decisions and long-term organizational design.

You Have

• 15+ years of experience in implementation, onboarding, account management, or customer success, ideally in high-growth or global environments.
• 5+ years of experience managing managers and scaling distributed/global teams.
• Demonstrated ability to lead organizations through change and ambiguity.
• Strong executive communication and influencing skills, with a track record of aligning multiple stakeholder groups across geographies.
• Deep operational rigor—experienced in building global KPIs, scalable processes, and performance management systems.
• Experience leading remote, distributed teams across multiple time zones.
• Ability to travel internationally as needed for leadership alignment, regional team visits, or strategic initiatives.

Nice to Have

• Experience scaling onboarding or service operations at a global technology company.
• Background in retail, hospitality, or technology implementation environments.
• Familiarity with Square's ecosystem or similar SMB and mid-market platforms.
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