Customer Care Representative

 We’re seeking a dynamic, energetic, and resourceful individual to join our customer care dream team. If you thrive on solving problems, delighting people, and turning everyday interactions into extraordinary experiences, this role is for you.

• Be the friendly voice and helpful guide for our customers, ensuring each interaction leaves them feeling valued and heard.
• Quickly troubleshoot and resolve inquiries, turning challenges into opportunities for solutions.
• Collaborate with a team of passionate customer advocates to continuously elevate our service standards.
• Empower customers by providing clear guidance, insightful recommendations, and proactive follow-ups.
• Champion customer feedback, sharing insights that help us innovate and improve.
• Clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
• Respond to customer requests for information concerning order tracking, order expediting and product availability.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Other duties as assigned

• 0 years Customer Service required.
  • Willingness to learn product, processes, and work as a team.
• Attention to detail and problem solving.
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Working knowledge of PC’s and related software including MS Word, Excel.
• Strong math skills.