Quality Assurance Coaching Lead - Chicago (Willis Tower)

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity: 

Summary

The Quality Assurance Coaching Lead is an integral role within OneDigital Advanced Health’s Quality Assurance & Compliance team. With the guidance and supervision of the Director of QA Compliance, this position will be responsible for the development and execution of coaching initiatives based upon the results of regular audits conducted by our internal Quality Assurance Coordinators who analyze the service and renewal work performed by our internal team of sales agents.

Essential Duties and Responsibilities (include but are not limited to):

• Acts as a trusted advisor to sales agents and leadership for coaching and compliance issues

• Coaches sales agents on a regular cadence, and on an as-needed basis, in response to negative compliance trends, generally, and immediate red-flag issues

• Coordinates with sales agents and manager(s) to share audit notes and recommended training and coaching

• Collaborates with organizational leadership on training and coaching strategies based on compliance trends

• 70-80% of role requires direct interaction with sales agents regarding compliance coaching

• 20-30% of role requires actively listening to sales agent calls for auditing purposes

• Performs other duties within scope of coaching role as required and assigned

Qualifications, Skills and Requirements:

• Superior organizational skills with demonstrable attention to detail and ability to handle multiple projects

• High-energy, enthusiastic individual with ability and desire to work in a high production, fast-paced environment

• Must be self-motivated, willing to take direction, disciplined and work well in a collaborative environment with a proven ability to lead process initiatives and meet deliverables

• Excellent written and verbal communication skills

• Aptitude for strategic thinking and building relationships

• Ability to present information to both small and large internal audiences

• Excellent time management and ability to manage multiple projects concurrently

• Strong aptitude for systems and software including advanced skills in Microsoft Office suite, including Excel

• Previous experience in the insurance industry, especially in a sales center environment required

• Demonstrated ability in training curriculum creation/facilitation

• Capable of accepting performance feedback and coaching

• Strong work ethic and demonstrated excellent record of attendance

Education, Training and Experience:

Minimum experience for applying –

• Minimum of 2 years’ experience in training/developmental coaching, preferably in healthcare, insurance or sales

• Current Health Insurance License preferred

• Bachelor’s Degree required

• Familiarity or experience at carrier or broker agency level preferred

Other:

• Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.

• Schedule: 8 hour shift, Monday to Friday

• Expected hours: 40 per week

• Work Location: In person, office. Chicago, IL 60601

The typical base pay range for this role nationwide is $50,000 to $55,000 per year.

Your base pay is dependent upon yo