Managed Services Resource Manager

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role
We are looking for an experienced Resource Manager to drive strategic allocation and optimization of our internal talent pool — spanning technical, project management, engineering, and operations functions. This role is central to ensuring our people are utilized effectively, developed intentionally, and given first consideration for new opportunities before we look externally. The Resource Manager serves as the connective tissue between delivery teams, people managers, and business units — matching the right people to the right work at the right time.

Travel Requirements: 

The role is remote for individuals preferably residing in the Central or Eastern Time Zone (Continental US). Travel is required when needed (up to 25%). 

Responsibilities Include:

Resource Planning & Optimization

• Maintain a real-time view of resource availability, capacity, and utilization across all business units and practices
• Proactively identify under- and over-utilization trends and recommend corrective actions
• Build and maintain a skills inventory database that captures current capabilities, certifications, and development goals for all technical, engineering, PM, and operations staff
• Partner with project managers and delivery leads to forecast upcoming resource demand 4–12 weeks out
• Facilitate regular resource planning cadences (weekly/bi-weekly) with department heads and practice leads

Internal Mobility & Opportunity First

• Champion an "internal first" staffing philosophy — ensuring all open project needs and roles are actively socialized to existing employees before triggering external recruitment
• Work with HR and talent acquisition to define clear thresholds for when internal options are exhausted and external hiring or contracting is warranted
• Identify employees who are bench-eligible, under-allocated, or seeking growth opportunities and actively match them to suitable assignments
• Maintain a pipeline of internal candidates for anticipated needs (e.g., upcoming projects, planned growth areas)

Stakeholder Collaboration

• Act as the primary liaison between project/delivery teams, people managers, HR, and leadership on all resourcing matters
• Communicate resourcing decisions clearly and diplomatically, balancing business urgency with employee development and satisfaction
• Advise hiring managers on build vs. buy decisions, providing data-driven recommendations
• Escalate resource conflicts and capacity constraints to leadership with proposed solutions

External Resource Management

• Manage relationships with staffing vendors, contractors, and contingent workforce partners when internal capacity is insufficient
• Ensure external hires and contractors are onboarded with the right skills profile and integrated into delivery teams effectively
• Track and report on contractor spend vs. internal cost comparisons to support cost optimization
• Track and ensure external hires are contracted at competitive market rates

Reporting & Analytics

• Develop and maintain resource utilization dashboards and reports for leadership visibility
• Track key metrics including utilization rates, bench time, time-to-fill (internal vs. external), and skill gap trends
• Provide regular forecasting reports to support headcount planning and budget cycles
• Identify patterns in resource gaps and feed insights into workforce development and hiring strategy

Required Skills and Professional Experience:

• Bachelor's degree or the equivalent work experience and/or work experience
• 5+ years of experience in resource management, workforce planning, or delivery operations — preferably within a technology services, MSP, consulting, or systems integration environment
• Must be a US Citizen
• Demonstrat