Assistant Front Office Manager

Summary

Assists in managing all front office operations by performing the following duties

Essential Duties & Responsibilities

Includes the following.  Other duties may be assigned.

• Assist in preparing weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet changing business demands.
• Conduct pre-shift meetings with staff to review all information relevant to the day’s operations.
• Assign work duties to staff in line with departmental procedures. Communicate any additions or changes to assignments as they arise during the shift. Identify situations that compromise departmental standards and delegate corrective tasks accordingly.
• Ensure staff adheres to all Trump International Service Standards.
• Actively participate in daily technical and personal service training.
• Monitor the check-in and check-out process to ensure it meets hotel standards. Anticipate critical situations and assist as needed to expedite guest processing and alleviate pressure.
• Coverage in any front desk position, including overnight shifts, if necessary.
• Attend scheduled meetings during your shift.
• Handle all guest complaints professionally and courteously.
• Assist staff with their job functions to ensure optimal guest service.
• Adhere to hotel protocols regarding guest/employee accidents, injuries, and emergency situations.
• Ensure all VIPs are pre-registered according to established standards.
• Inspect VIP arrival rooms daily to ensure compliance with hotel standards.
• Monitor VIP arrivals; greet and escort them to their rooms.
• Review group arrival resumes; coordinate master accounts and fulfill group special requests.
• Perform guest check-in and check-out procedures in accordance with Trump International Service Standards.
• Perform other duties as assigned.

Supervisory Responsibilities

Directly supervises 10 – 15 employees in all front office operations.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing and training employees; planning, assigning work; assisting in appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

                High school diploma or general education degree (GED).