Field Service Engineer

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Field Service Engineer

KSB SupremeServ by KSB GIW, Inc.

Department: Service
Reports to: Operations Manager
Location: US Southeast Region
Shift: 1st

FLSA Status: Exempt

OVERVIEW:

As a Field Service Engineer at KSB, you will be the technical lead on mission-critical projects, responsible for installation, commissioning, routine maintenance, diagnostics, overhaul, and repair of KSB pumps and valves. You’ll engage directly with customers, serving as the company’s technical ambassador in the field, providing training, troubleshooting, and ensuring peak equipment performance.

Your primary focus will be on supporting our Energy & Industry Pump customers. You will also contribute to projects in Mining consisting of both slurry and non-slurry products.  Success in this role requires hands-on mechanical expertise, exceptional communication skills, and a proactive, customer-centric mindset

RESPONSIBILITIES:

• Technical Leadership: Supervise and guide the installation, start-up, inspection, and maintenance of centrifugal pumps and related systems at customer sites.
• Customer Engagement: Act as the technical liaison, cultivating trusted relationships with client personnel, interpreting contract requirements, addressing concerns, and providing exemplary service.
• Troubleshooting & Problem-solving: Identify potential issues, recommend solutions, and implement corrective actions quickly and efficiently.
• Documentation & Reporting: Prepare detailed technical reports following each assignment, summarizing activities, findings, solutions, and recommendations.
• Training & Development: Deliver engaging, hands-on training and presentations on installation, operation, maintenance, and repair procedures, ensuring customer competence and confidence in KSB technologies.
• Compliance: Adhere to all company policies regarding travel, expenses, and asset management; ensure all administrative tasks (e.g., time and expense reporting) are completed accurately and on time.
• Continuous Improvement: Participate in ongoing training and stay abreast of the latest industry advancements and best practices.

QUALIFICATIONS:

• Consultation and supervision skills for complex field installations and repairs (centrifugal pumps preferred)
• Outstanding organizational and time management abilities; able to prioritize tasks for optimal workflow
• Clear and effective written and verbal communication skills for individual and group settings
• Strong technical reading comprehension, especially with English technical documentation, diagrams, and schematics
• Creative and analytical problem-solving mindset; able to anticipate and resolve issues efficiently
• High level of social perceptiveness and emotional intelligence when working with diverse customer groups
• Ability to apply general mechanical principles to specific, real-world scenarios (deductive reasoning)
• Familiarity with metric (ISO) units, engineering tolerances, and mechanical drawing interpretation
• Willingness and ability to travel extensively, often on short notice, for domestic an