Tasting Room Representative

Position Title: Tasting Room Representative 
Location: Maxwelton, WV, US

Careers that unlock the magic of human connection 

Who we are 

Pernod Ricard is a global premium spirits and wine company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, Beefeater® Gin, and Avión™ Tequila, as well as many more superior wines and exquisite champagnes! 

Working at Pernod Ricard is all about igniting conviviality in that all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making a new friend every day, and realizing our potential as people and as a business! 

The hourly range for this role, based in West Virginia is $15.50 to $19.25, range will vary if outside of this location.  Base salaries Hourly Rates are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.  

Position Summary

This position is designed to provide guests to Smooth Ambler with an outstanding and unique whiskey experience. Our tasting room representative works to ensure guests receive the best impression of Smooth Ambler, with a focus on customer service and sales. The presentation made to the guests must be carried out properly, professionally, and in a manner consistent with the philosophies and image of Smooth Ambler. Tasting room representatives will have strong knowledge and passion for whiskey, and exhibit enthusiasm in sharing this information with our guests.

Duties and Responsibilities

- Provide guests with an outstanding and unique experience. This includes:

• Providing a friendly and sincere greeting.
• Educating guests about Smooth Ambler’s history, products, and distilling process.
• Developing ongoing relationships with guests to stimulate repeat visits and future sales.
• Hosting a unique and engaging tasting.
• Pouring and describing whiskeys and whiskey-making techniques.
• Setting up and conducting general and private tours and tastings for trade, VIPs or club members.

- Promote and sell Smooth Ambler whiskey products and gift merchandise

- Assist with assigned special events, special whiskey tastings, and VIP luncheons/dinners.

- Participation in regularly scheduled staff meetings.

- Support daily business functions, including opening and closing procedures, whiskey inventory, and restocking.

- Accurate handling of routine purchasing transactions through the point-of-sale and daily sales accounting.

- Assist with bar, cashier, or phone duties as needed.

- Responds graciously to customer requests and feedback.

- Stays current on recent whiskey reviews and can converse at a basic level on different whiskey styles and process.

Qualification Requirements

• Hospitality and proven sales results in the whiskey or restaurant/hotel/retail industry.
• Knowledge of whiskey & whiskey production as would normally be attained through 1-3 years of experience in the whiskey industry.
• Ability to read, write and speak English; bilingual any other language a plus.
• High school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations.
• Excellent verbal & interpersonal communication skills required.
• Must be at least 21 years of age.

Physical Requirements

• Ability to lift heavy boxes (40-50 lbs) on a repeated basis.
• Position entails excessive standing and walking, and considerable bending.

Minimum Qualifications

• Must be at least 21 years of age
• Experience in a fast-paced, high-end hospitality environment
• Clean and professional appearance
• Flexible schedule including weekends, some holidays and evenings as necessary

Ready to work with spirit? Read on…

Life and perks at Pernod Ricard 

Proud to belong - Just as we help to create moments that matter for our customers, we lead by example every day...bringing our whole self to work and building bonds that celebrate the human spirit, diversity, and foster deep connections.  

Empowered to soar - We set high expectations and seek to get the most out of life. Through flexibility and a hybrid workstyle, as well as unique learning opportunities, generous tuition reimbursement, and one-of-a-kind learning pro