Medical Receptionist - Ortho/Ortho Trauma FT Days 06:45 - 19:15

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Orthopaedics Team 10

Job Summary:

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

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Shift:

Full-Time Day Shift - 6:45 am - 7:15 pm, three 12-hour shifts per week

All shifts rotate throughout the week, including weekends and holidays

Department/Unit Summary:

The environment on the Orthopaedic and Surgical unit, also known as Ortho/Ortho Trauma, is fast-paced, challenging, and a place to learn and grow.

We care for adult patients ranging from teenagers to geriatrics who are being treated for elective procedures such as total joint replacement, bone, and soft tissue tumor resections.  In addition, we care for surgical weight loss patients, as well as Ortho trauma patients with various fractures and injuries from traumatic events (car accidents, ATV accidents, falls, violent crimes, etc.). 

Our patients are unique because they may have a very short length of stay. The majority of our patients are discharged home and with the Ortho Trauma population, it is often the first time they have ever been in the hospital.

One of the perks of working on my unit is the varying dynamics between our unique patient population. Some of our patients have been waiting for months to have their new knee or hip and cannot wait to return to doing things they enjoy in life, while our Ortho Trauma patient population is experiencing the hospital setting for the first time. Our patients generally have a very short stay in the hospital, ranging from 1-3 days and many are discharged to home when they leave us.

** It's important that all candidates, internal or external, please upload an updated resume that includes the start and end dates (month & year) of any relevant positions you have held. Your resume should be in a Word or PDF format.

KEY RESPONSIBILITIES
• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, d