Supervisor/Sommelier, Ristorante del Lago

Position: Supervisor/Sommelier, Ristorante del Lago
Pay Rate: $22.00-$29.00 per hour inclusive of hourly pay rate + service charge*
*$22.00-$29.00 per hour based on $12.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $10.00-$17.00 per hour. Service charges are commissions and will fluctuate based on events and time of year.
*This position always earns at least the current Colorado minimum wage $15.16 per hour.
Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
Find your home in one of our world-class restaurants, where you can further develop your talents and collaborate with the industry’s finest Chefs, Sommeliers and Service Professionals.
Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.
What you will be doing:
• Support daily front-of-house operation to ensure a seamless, high-end guest experience in alignment with luxury hospitality standards.
• Oversee day-to-day wine and beverage service operations on the floor, ensuring exceptional standards, product knowledge, and presentation.
• Lead and supervisor service teams during service hours, providing on-the floor direction, support, and coaching.
• Uphold and enforce service protocols, grooming standards, and brand guidelines to maintain a refined and consistent guest environment.
• Act as a key point of contact for guest relations, handling special request, feedback, and complaints with professionalism and discretion.
• Engage directly with guest to provide beverage recommendations, pairing suggestions, and curated experiences tailored to individual preferences.
• Maintain in-depth knowledge of the restaurant wine list, including vintages, producers, regions, and cellar inventory.
• Monitor reservation flow, floor plans, and guest pacing using platforms like reserve to optimize seating and table turns.
• Collaborate with kitchen and bar leadership to ensure smooth communication and timely service execution.
• Participate in pre-shift briefings and lead team line-ups to communicate daily goals, VIPs, menu changes and service priorities.
• Conduct staff wine education, tastings, and pairing workshops to ensure consistent knowledge and confidence across the service team.
• Monitor wine inventory levels, perform regular stock checks, and support ordering and supplier relationships.
• Ensure compliance with health, safety, and sanitation regulations, as well as all company policies.
• Contribute to maintaining inventory, ordering supplies, and managing cost in collaboration with the manager.
• Lead by example with presence, poise, and commitment to delivering exceptional hospitality.
• Maintain comprehensive knowledge of food products and preparation, trends, wine, and beverages while abiding and enforcing Colorado liquor laws.
• Responsible for restaurant finances including budgeting, inventory, and growth of revenue streams.
• Ensure proper cash handling and accounting procedures are upheld.
• Develop and implement programs to grow all revenue streams.
• Conduct pricing reviews as necessary and make pricing recommendations.
• Assist in preparing budgets and forecasts.
• Maintain knowledge of, abide by, and enforce Colorado liquor laws.
• Oversee the required and necessary maintenance and sanitation programs.
• Follow through on guest satisfaction and proper handling of guest comments.
• Coordinate with conference and sales departments in the planning and execution of private events.
• Coordinate with food and beverage public relations and marketing manager’s to plan all marketing and promotional plans.
• Coordinate with the restaurant chef, and stewarding team daily to assist in maintaining appropriate staffing and product levels.
• Willingness to work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines (including grooming standards).

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
• High school diploma or general education degree (GED); or one to three years related exper