Medical Assistant Supervisor

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
Directly reporting to the Associate Director of Nursing, this position will supervise Medical Assistants (MAs) and manage, with other inter-disciplinary leadership, integrated health services at CCH Satellite sites.  This will be done in accordance with current federal, state, and local standards, guidelines, and regulations that govern CCH to ensure that the highest degree of quality care is managed at all times. This position is approximately 50% administrative and 50% skilled medical assistant care to the patients. 
The primary work location is the Stout Street Recuperative Care Center but may include Stout Street Health Center, home visits, community-based outreach, or other CCH integrated care sites as needed.
NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

Coalition Benefits 

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 
The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions 

• Directly supervises health center-based Medical Assistants (MA). Performs various personnel actions related to hiring, orientation, onboarding, performance appraisals, and counseling.
• Responsible for the competency of all MA staff members, ensuring medical assistant staff members are delivering high-quality healthcare services while practicing within their perspective scope, at the highest level, in accordance with the State of Colorado.
• Holds weekly 1:1 supervisions with direct reports, including permanent, temporary, agency, or volunteer staff who are filling these roles. Provides feedback, coaching, mentorship, training, support, competency evaluations, and performance management feedback.
• Maintains a high standard of care on the team by offering or assigning relevant training, by providing clear expectations of best practices, policies, and procedures, by evaluating staff with quality assurance metrics and supporting remediation or counseling as necessary. 
• Manages the role's continuous responsibilities, including, but not limited to, scheduling, timesheets, Safetyzone review, staff completion of mandatory training, punctuality and attendance at pertinent meetings, and ensuring team adherence to policies, procedures, and standard work.
• Responsible for specific huddles surrounding updates on patient care, daily staffing, operations, and quality improvement initiatives. 
• Consistently adheres, improves, and updates the Standard Work for the MA Supervisor position.
• Ensures, through delegation and engagement of frontline staff, the utilization of a Visual Management Board to communicate quality improvement metrics, policy and procedure changes, and announcements.
• Communicates pertinent information to Operations and MA-Nursing Leadership team members regarding MA FTE, discipline prioritization matrix, minimum and ideal team staffing ratios,  and scheduling adjustments or other special considerations that may impact scheduling. 
• Communicates, organizes, and co-leads applicable meetings regularly with other MA Supervisors. Facilitates, leads, or participates in other leadership, discipline, or inter-discipline team meetings.
• Maintains a professional and c