Sr. Manager, Research Operations

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Job Summary

The Research Operations function within The US Oncology Network partners with practices, Practice Management functions and leaders, and our strategic research partner organizations (e.g., Sarah Cannon Research Institute) to support and grow oncology clinical research programs in our partner community oncology practices.

The Sr. Manager, Research Programs will serve as a leader in clinical research process and resource standardization and improvement across The Network practices. This individual will be responsible for planning, implementing, executing, and evaluating programs that improve the research workflows and experience, ultimately growing research participation. This role will interact with multiple cross-functional stakeholders (Practice Management, Sarah Cannon Research Institute, Practices, others) and functions (Operations, Finance, Clinical Programs, APPs, etc.) to address opportunities and challenges, develop and execute programs, and grow research.

The ideal candidate will be curious, structured, and confident, with a natural drive to exceed immediate project requirements and provide exceptional service to stakeholders. A strong analytical capability combined with relationship-building, leadership, and communication skills will be key to success. 

Key Responsibilities:

• Support growth of clinical research in The Network by partnering with research teams, SCRI, and other practice management teams to lead the standardization and optimization of processes and resources
• Develop, plan, and execute programs that improve research staff experience like staffing models, optimization recommendations, onboarding and training programs, and other similar initiatives
• Analyze current processes and systems across The Network or at specific sites, including data discovery and on-site assessments, and develop recommendations
• Partner cross-functionally to address opportunities for improvement and questions in current processes, procedures, and policies; serve as connection point across organizations
• Partner on research growth initiatives and culture of research programs that foster a culture of research across practices, physicians, and staff – including, but not limited to, deploying strategies that increase physician and advanced practitioner engagement in research
• Other duties may be assigned as needed to meet Company goals

Requirements

• Education: Minimum of a Bachelors degree, preferable within Healthcare Administration, Clinical Research, Nursing, or similar
• Experience: At least 7 years of relevant experience in clinical trial management, clinical research, healthcare program management or community oncology operations
• Analytical Skills: Strong quantitative analysis and analytical thinking skills with high attention to detail; understanding of operations process assessment and improvement using data and experience to address
• Technical Skills: Proficiency with clinical trial management systems, healthcare systems (e.g., EMR), and data analysis tools. Excellent proficiency in MS Excel, PowerPoint, Outlook, Word; experience with Tableau, Power BI a plus
• Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information and recommendations clearly and concisely to senior leaders to drive action
• Problem-Solving Skills: Strong problem-solving abilities, with a proactive approach to identifying and addressing issues
• Regulatory Knowledge: Understanding of FDA and HIPAA regulations, Good Clinical Practice and ICH guidelines in clinical trials, CMS and NCCN guidelines
• Program Management: Experience in planning, implementing, and evaluating clinical programs. Skilled in developing strategic plans, managing complex projects, and leading cross-functional teams to achieve program objectives
• Work Style: Proven ability to work both independently and as part of a team, demonstrating self-starting capabilities. Comfortable with ambiguity, able to prioritize multiple tasks, and execute timely in a fast-paced environment.
• Ability to Travel 2