Sr. Business Systems QA Associate I

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com.

A DAY IN THE LIFE:

The Sr Business Systems QA I works with our IT Business Analysts and Developers, designing, running, and evaluating test plans to improve the usability of Tandem’s business applications including Microsoft Dynamics 365 CE (CRM), and Dynamics 365 FO (ERP). Additionally, the Sr Business Systems QA I will test newly created and updated reports and integrations between the two primary applications. The role will provide feedback not only on positive path confirmation but also identifying bugs in either software code or process, noting any deviation from the initial requirements/user stories, and working with Analysts/Developers/Users to determine what corrections are needed.

• Reviews user stories, use cases, and requirements with Business Analysts to plan validity and feasibility testing.
• Work with Developers to plan and document technical testing requirements.
• Develops and coordinates testing of solutions to ensure they meet requirements before deployment.
• Designs test scripts beyond happy path, including regression testing, negative result testing, and automated testing as applicable.
• Performs testing that may include review of code, application process, integrations (incoming and outgoing), report or form generation, and other various projects as needed.
• Tests in multiple developmental and live environments.
• Pre-deployment regression testing across multiple environments and applications.
• Collaborates closely with other departments to coordinate User Acceptance Testing.
• Reviews documentation to confirm tests, requirements, and procedural documentation are consistent and that the new functionality is ready for deployment.
• Analyzes test results and report back to project owner.
• Creates JIRA tickets for any bugs or process discrepancies found during testing.
• Finds opportunities to improve our Quality Assurance practices internally.
• Works with the Business Analysts and Developers to investigate and resolve problems.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

YOU’RE AWESOME AT:

• Two year degree or applicable certification specific to software quality assurance
• 6 years of experience testing solutions for business applications or equivalent software application/technical support experience
• Strong functional knowledge of standard ERP/CRM functions and tools
• Ability to read and understand technical manuals, procedural documentation, and OEM guides
• Prior software application implementation, development, or analysis experience a plus
• Functional understanding of business processes around areas of Sales, Finance, Distribution, Inventory Management, or Manufacturing Operations
• Experience working with integrations to and from business applications using variety of tools (ex: IPaaS (Boomi), SFTP, API, other)
• Excellent verbal and written communication skills; strong presentations skills a plus.
• Experience with one or more of the following is highly desirable: medical device companies; insurance billing; international sales and distribution
• Proficient time management and communication skills
• Adaptability to manage changes effectively and efficiently
• Experience working in a scrum/agile development environment
• Experience working with applications in a fully SaaS cloud ecosystem

EXTRA AWESOME:

• Excellent verbal and written communication skills; strong presentations skills a plus.

WHAT’S IN IT FOR YOU?

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them to