Warehouse Inventory Supervisor (EM7045)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The Warehouse Inventory Supervisor will ensure customer inventory control accuracy and shrink contractual requirements. The service level agreements are monitored and reported timely to site leadership. This position also will assist Site Inventory Control and Operation Leadership along with Operation employees in assessing inventory inaccuracies and recommending corrective action necessary to support continuous process improvement and operational excellence.

To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.htmlml

 Responsibilities:

• Maximize the performance of the site inventory processes and system to ensure: Care, custody, and control of customer inventory; Accuracy (to floor and customer book); Proper utilization of information technology
• Carry out the planning, coordination and control of taking cyclical inventories according to the procedure established internally and/or with the client and daily consolidate the results
• Carry out the planning, coordination and control of general inventory takings as contractually agreed with customers and/or defined internally
• Reconcile theoretical balances together with the client
• Investigate, document and correct the causes of inventory differences
• Coordinate and control movements, inventory transactions and daily closings
• Keeps monetary control of inventory differences against what was contractually agreed with the client
• Provide customer service and support.
• Other responsibilities assigned by the Site Manager
• Working directly with vendors, issuing Purchase Orders, and ensuring accuracy
• Investigate any/all shrinkage of inventory and advise departmental manager
• Oversee the returns process, including receiving, inspecting, and processing returned goods.
• Ensure that returned items are accurately documented and categorized.
• Collaborate with relevant departments to assess and determine the condition of returned products.
• Implement and maintain quality control procedures for returned items.
• Work closely with the quality assurance team to assess and address product defects.
• Develop strategies to minimize returns due to quality issues.

Requirements

• Bachelor’s Degree required
• 3+ years of supervisory experience in port or warehouse inventory control, reverse logistics, or other relevant areas within the logistics industry.
• SAP, TMS and WMS system experience required
• Physical ability to move and lift objects as required.
• Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
• Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization
• Excellent analytical skills and strong prioritization skills
• Excellent problem-solving skills, organizational and multitasking abilities
• Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties
• Ability to build trustworthy relationships with vendors/customers, and experience with vendor management
• Extremely strong customer focus with an entrenched “Can-Do” attitude
• Experience / knowledge of freight processes including dispatch and inbound preferred
• Leadership and supervisory experience.
• Knowledge of safety regulations and best practices in warehouse operations.
• Attention to detail and a commitment to accuracy in inventory