Classroom Facilitator - Tooele Campus

Overview

Facilitators are an important part of the staff at USU-Tooele because they aid Interactive Video Broadcast (Connect) instructors and assist in the use of Zoom technology to ensure a beneficial learning environment. Our facilitators greet our students and staff with a smile, are eager to assist, and are trained to provide technology support to our instructors and build rapport. This part-time, non-benefitted position is housed on the Tooele Campus. The position hours and days may change each semester.

 

First shift—Monday thru Friday—8:15 am-1 or 2 pm

Responsibilities

Responsibilities:

• Check for e-mail correspondence from instructors and make copies of assignments and/or exams for students before classes begin.
• Follow set up procedures for IVC broadcast classes and Zoom, and ensure that classes are ready for instruction 15 minutes before classes begin.
• If there are problems with IVC classes or Zoom courses, troubleshoot the equipment and/or work with the VOC and facilitator lead to resolve the problems.
• Maintain an atmosphere of learning, respect, productivity in the classroom while facilitating.
• Communicate with professors and students in the classroom to assist with problems or concerns related to the classroom. Provide solutions and give feedback on how to better the classroom experience.
• Proctor in-class exams and remain in class while the exam is being taken.
• Collect homework, exams or any other correspondence to be sent to instructors.
• Collect, process and return homework/assignments and exams in a prompt and confidential manner according to testing center practices.
• Maintain accurate class rolls and attendance records when required by instructor.
• Other duties as assigned

Qualifications

Minimum Qualifications:

• Willingness to learn simple technology skills.
• Ability to write effectively so that others can understand.
• Ability to communicate effectively face-to-face, over the phone, on IVC equipment, and via electronic communication devices.
• Basic knowledge of computers.
• Basic knowledge of how to navigate the Internet and use various types of email software.
• Basic knowledge of how to use office equipment (printer, copiers, fax, scanner, etc.)
• Must be dependable, punctual, able to maintain confidentiality of student information, and work with integrity.

Preferred Qualifications:

• Experience with customer service and knowledge of what is customer service.
• Experience using Zoom program.
• Experience with operating and troubleshooting broadcast equipment.
• Completion of an IVC college class or other college coursework.
• Experience using Canvas programs.
• Experience in classroom facilitation.
• Knowledge of how to use Microsoft Office programs.
• Demonstrated success working with the general public and/or college students.
• General knowledge of Utah State University policies and procedures.

Required Documents

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”2. Cover letter to be typed/pasted at the end of your application

 

**Document size may not exceed 10 MB.**

Advertised Salary

11.00/hr

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

 

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

 

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Confere