Intern (Deskside Support)

Nemours Children's Health is seeking a Desk Side Intern, Part-Time (Temporary), to join our team at Nemours Children’s Hospital in Orlando, Florida.

The Desk Side Intern's role is to learn and begin to apply knowledge gained from supervised and mentored work relating to the support and maintenance of Nemours’ computer systems and peripherals. This includes installing and maintaining hardware, software and peripheral equipment. This position will receive and respond to incidents including but not limited to telephone calls, pages, and/or e-mails regarding problems. The Intern's primary role will be to process and record incoming computer related inventory, process computer related equipment earmarked for destruction and maintain inventory counts and par levels. This is a part-time, temporary position.

This is a great opportunity for a student studying Information Science to get a broad introduction to IT support and the Healthcare industry. You must have a flexible schedule. This is a minimum 1 year internship engagement with the opportunity to extend. 20 hours per week (with hours being flexible M-F).

Desk Side Support

• Install, maintain and repair Desktop related equipment and software (PCs, workstations, peripherals, laptops, etc.) used in the enterprise)
• Perform Desktop related equipment relocation as assigned.
• Staff an Employee facing walk up window to assist employees with Nemours equipment related issues.
• Inventory management by collecting and itemize workstations for disposal; update asset databases as necessary with hardware and software additions/deletions/modifications
• Maintain current approved listing of personal computer hardware and software
• Recommend and compile specifications for computer hardware and software
• Accurately document instances of hardware failure, repair, installation, and removal.
• Keep personal work area clean and free of clutter; keep common desktop areas neat, clean, and properly categorized.

HW Inventory Management: 

• Work with our shipping and receiving department to receive, inspect, record and store hardware
• The tech assignment of new hardware installs request generated by Lawson’s automated system
• Process hardware earmarked for destruction
• Other duties as assigned

Job Requirements

• Excellent team and interpersonal skills
• Possess strong customer service skills
• Clear, analytical thinking
• Detail oriented
• Technology aware and proficient

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Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families. 

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.