TikTok Shop - Senior Product Manager - Seller And Creator, Violation, Appeal, & Education Product

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.



Our Governance and Experience team at TikTok E-commerce is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.



As a Product Manager focusing on Seller and Creator Violation, Appeal, and Education products, you will collaborate with various internal teams to build safety product features and strategies. You will work on governance and ecosystem features, technical strategies to improve TikTok shopping, and methods to detect and address risky behaviors and actors in TikTok's E-commerce ecosystem.



Roles & Responsibilities:

- Lead the development and external articulation of strategies for e-commerce content and creator governance, balancing business growth with risk mitigation to ensure long-term business health and sustainability.

- Design educational interfaces and systems for creator credits and incentives, including rewards, penalties, and appeals, to enhance the vitality and health of the ecosystem.

- Develop a robust monitoring system for influencer activities and content creation, using data-driven quantitative analysis and qualitative observations to identify issues impacting business growth and consumer experiences.

- Address feedback from merchants, influencers, and users, refining and implementing rules and leading the design and implementation of abstract product business modules.

- Foster seamless internal communication, collaborating with business, strategy, and R&D teams to facilitate teamwork and collaboration across different product verticals.