Boutique Director- Watches and Fine Jewelry 5th Avenue Flagship

Boutique Director

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL

About The Role:

CHANEL is looking for a 5th Ave Flagship WFJ Head of Boutique.  The role will be based in New York and report to the Head of High-End and WFJ Retail.

In a context of high growth ambition for the WFJ Division in the US market, our must have and priority is to “Drive Scale”, while maintaining an exceptional level of image and service, through a brand and client-centric approach at the Boutique level.

The core mission of this newly created role will be to lead the development of our 5th Ave Flagship Boutique, our premiere WFJ destination in the US.  It will be essential to partner closely with NYC Fashion leadership & WFJ Category Managers to grow the overall WFJ business of the 5th Avenue flagship.

This role requires an ability to be agile and a strong aptitude for elevating the internal and external Client mindset. The retail environment is filled with interesting challenges, and we seek a transformational leader to help continuously evolve CHANEL’s WFJ retail organization.

Our ideal candidate will have minimum seven years of retail leadership experience, extensive WFJ experience coupled with a deep understanding of the NYC market.  Candidates should have a passion for people leadership and business development across all WFJ categories, be comfortable with collaboration and cross-divisional partnership, as well as have an excellent client service mindset.

What Impact You Can Create:

• Drive scale and grow WFJ business across all segments (W/FJ/HJ), through the 5th Ave Btq team and leverage engagement of Fashion and WFJ partners to reach short- and long-term growth ambition. Facilitate dialogue between your team and home office teams to define and follow up sales goals, as well as other KPIs (recruitment / retention / conversion, data capture, ...) and devise creative and strategic solutions to increase sales

• Represent CHANEL at the highest level in the NY market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events

• Coach and inspire your boutique staff to deliver an elevated client experience for all clients 

• Encourage individual empowerment and employee development by being a hands-on visible leader fostering both a learner’s mindset and a culture of continuous improvement

• Lead the team with agility and resilience, continuously improving based on key performance indicators and lessons learned

• Identify local industry and market trends, maintaining keen awareness of industry partner and competitor movements and activities in NY

• Provide consistent vision on talent evaluation and performance management in your boutique to ensure consistency with CHANEL brand values, driving leadership development and succession planning

• Champion and drive D&I initiatives in partnership with D&I leadership and HRBPs

• Instill an operational mind-set, and show visible support for operational efficiency.  Partner with stakeholders to identify opportunities to improve process efficiency that will enhance client experience and/or profitability. Support a permanent improvement of our policies and procedures in partnership with the Retail Operations teams, at Boutique and Corporate level.

• Ensure compliance with all internal and external constituents on areas such as: loss prevention, anti-diversion, employment laws, privacy laws, inventory counts, etc.

• Help coordinate education and VM initiatives for the Btq.

• Support Events and key Brand moments

You Are Energized By:

• The history and heritage of The House of CHANEL

• The idea of driving scale for WFJ business in the US Region

• Building collaborative partnerships

• Fostering a meaningful and exceptional client experience centered around inclusion and connection  

• Being comfortable with complexity and change

• Creativity and innovation by testing, learning, and taking risks 

Position Logistics:

• Minimum of 7 years of leadership in a multi-boutique or store environment

• Bachelor’s degree or equivalent experience preferred

• Located in New York with ability to travel for international events

• Must be able to use MS O