Quality Program Coordinator FT Days

Quality Program Coordinator Full Time Days Position Summary

This position integrates fully with the clinical services department to monitor the quality and accuracy of reviewed cases, outbound calls placed to hospital personnel, communications with other clinical service staff, and compliance with protocol changes as required due to technological and/or process changes.  Will perform reviews in real time and provides immediate feedback to clinical specialist when errors are discovered.  Identifies quality improvement opportunities and presents to Manager/Team Leaders for consideration and approval.  Promote, by example, a customer-centric, professional management culture.  Forge enduring, positive relationships with team leaders and team members.  Will demonstrate the skills needed to see initiative through to a successful, timely and effective end. 

Responsibilities

• Develops and deploys daily audits to assess the quality and accuracy of the Clinical Support Specialists. 
• Uses audits to identify trends and training opportunities. 
• Organizes information and individual audit results sufficient to support management in annual performance evaluations and monthly bonus program.  
• Assures that clinical information is accurate and current. Communicates any system related issues to the appropriate individuals for resolution. 
• Review and refine reports and/or tools to effectively gauge quality and activity (e.g., weekly and monthly reports). 
• Acts as liaison with department, hospital contacts and management to keep abreast of trends and initiatives. 
• Assists Team Leads with overseeing Kepro processes, including monitoring reports and performing case reviews to ensure timely completion of all Kepro cases. 
• Organizes and communicates process changes to Team.  Prepares educational materials as related to same for training purposes. 
• Assumes training responsibilities, including the conducting of certified training classes and acting as informational and educational resource to new hires on shift.  Monitors the progress of trainees, ensuring the quality and accuracy of reviews performed. 
• Prepare Summary Report on audit activity on a monthly basis. 
• Provide interim Team Leader or Representative coverage during absence of staff due to vacation, extended illness, vacancy, etc. 
• Other duties, including special projects, as defined.

EDUCATION / EXPERIENCE 

Include minimum education, technical training, and/or experience required to perform the job. 

• R.N. Licensure 
• Five (5) years clinical setting experience preferred 
• Management experience desirable  

Who We Are
We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.
Our Story
We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today
Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.
Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.
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