At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Patient Care Representative

Monday through Friday 8:00a-5:00p CST

Remote

At Elara Caring, we believe the best care happens where patients feel most comfortable—at home. That’s why our dedicated teams provide high-quality care to over 60,000 patients every day in their preferred home setting.

As a Patient Care Representative, you will be on the front lines of patient engagement, handling a high volume of inbound and outbound calls to connect patients with essential Home Health services, answer inquiries, and provide exceptional customer care. Your ability to multitask, communicate effectively, and work efficiently in a fast-paced environment will be critical to ensuring that our patients receive the support they need.

If you thrive in a high-call-volume setting, have a passion for patient care, and want to make a difference, we encourage you to apply today!

Why Join Elara Caring?

• Fast-paced, collaborative work environment where you can make a direct impact

• Competitive compensation package

• Tuition reimbursement for full-time staff & continuing education opportunities for all employees

• Opportunities for career growth and advancement

• Comprehensive benefits: medical, dental, and vision insurance

• 401(k) with employer match

• Paid time off, paid holidays, family, and pet bereavement leave

• Pet insurance

Your Impact as a Patient Care Representative

• Handle high call volumes daily, reaching out to prior patients to assess health status and determine care needs. You will be reaching out to over 80 people daily!

• Efficiently connect patients with appropriate internal teams, including skilled care, personal care, hospice services, or ElaraConnect personnel.

• Respond to inbound calls, answering inquiries about Elara Caring services and providing accurate information.

• Collaborate with Patient Care Specialists and service line teams to ensure seamless patient transitions and care coordination.

• Quickly resolve issues related to patient communication and program utilization.

• Stay up to date on virtual customer service best practices to enhance patient interactions.

• Accurately input data into company systems to maintain detailed patient records.

• Support quality improvement initiatives, including participation in audits, utilization reviews, and performance evaluations.

• Work flexible hours, including weekends and holidays as needed.

What You Need to Succeed

• Education: High School Diploma or GED required.

• Experience: At least 1 year in a home health, healthcare, or high-call-volume customer service role.

• Medical Knowledge: Familiarity with medical terminology is required.

• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Communication Skills: Strong verbal and written communication skills, with the ability to handle multiple patient interactions efficiently.

• Home Requirements: Must have dedicated space, free from distraction to make calls within HIPAA guidelines and have reliable wi-fi.

If you are highly organized, thrive in a fast-paced environment, and are passionate about patient care, we invite you to become part of our team.

Apply today and help us provide compassionate care—one call at a time.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicabl