Specialist, Sales Support

Application Deadline:

01/18/2025

Address:

1200 E. Warrenville Road

Job Family Group:

Business Management

**Position works onsite at our Naperville, IL Contact Center**

**Work Schedule: Monday-Friday 8:15am - 5:00pm - No Weekends**

Provides a variety of general office support services and clerical tasks to support to one or more business groups and facilitate group operations. Collaborates with internal and external stakeholders to facilitate delivery of business objectives in accordance with applicable policies, processes, and controls. Troubleshoots and resolves routine problems according to policies, standard procedures, schedules, and deadlines and maintains audit trails, or escalates non-routine problems.

• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Assigns tasks within guidelines provided by the manager.
• Compiles, copies, sorts, and files records of office activities and business transactions.
• Creates, maintains, and enters information into several sources.
• Tracks, verifies, and processes new account openings including customer outreach.
• Assignment of referrals.
• Maintains office supplies inventory, checks inventory of supply stocks, places and facilitates the execution of office supply orders, and verifies receipt.
• Answers phone lines, responds to and resolves customer inquiries.
• Supports the development of tailored messaging by writing, editing, and distributing communications (e.g. correspondence, emails) and dispatching outgoing communication.
• Processes modifications and updates to departmental procedures for manager’s approval, ensuring new information and procedures are provided to the team.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues, utilizes available resources and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 1-2 years of relevant experience an equivalent combination of education and experience.
• Strong knowledge and understanding of the business unit’s key products and services, processes, and controls.
• Good understanding of risk and regulatory requirements.
• Good knowledge of office equipment used by the business unit, such as photocopiers and printers.
• Solid knowledge and understanding of routine procedures.
• Strong experience with transactional documentation types, workflow priorities, and deadlines of processing areas that interact with the business unit.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Salary:

$41,715.00 - $67,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building oppo