We anticipate the application window for this opening will close on - 12 Jan 2026

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are seeking a strategic, analytical, and business-focused leader to drive continuous improvement and enable data-driven decision-making across our global Service & Repair organization. In this role, you will translate complex business needs into scalable solutions, strengthen cross-functional collaboration, and shape the future of our enterprise platforms and processes. The ideal candidate combines strong execution capabilities with a passion for problem-solving, innovation, and stakeholder partnership.

This opportunity sits within Medtronic’s Global Service & Repair organization, which is entering a period of transformation aimed at increasing agility, accelerating innovation, and strengthening operational excellence—subject to applicable information and consultation requirements. This evolution presents a unique opportunity to contribute to a bold strategic shift, helping build a more responsive organization that can invest decisively, deliver value faster, and elevate the impact we make on patients’ lives.

Responsibilities may include the following and other duties may be assigned:

• Support and execute Product Owner / Business Analyst responsibilities by coordinating Analytics, Insights, and Reporting implementations, managing User Acceptance Testing with key users, and ensuring alignment with product vision and Agile roadmap commitments

• Perform large-scale data and systems analysis to identify optimization opportunities, informed decision-making insights, and cross-system dependencies that shape scalable, high-quality solutions

• Manage end-to-end project deliverables — from demand capture, requirements gathering, stakeholder interviews, workshops, and process reviews, through analysis, design, testing, and final production delivery — while maintaining end-to-end traceability of changes

• Act as the primary liaison between business and IT for Service & Repair, contributing to operational delivery, strategic architectural discussions, and ServiceNow platform initiatives such as enhancements, integrations, and workflow automation

• Collaborate with IT and technical partners to identify and drive process and system improvements, surveying and evaluating existing processes, products, and services to recommend enhancements aligned with strategic goals

• Provide clear, concise documentation of business requirements, processes, and solution designs, while supporting change-management activities including training coordination, communication planning, and readiness assessments

• Lead project management tasks by ensuring timelines, risks, and stakeholder communication are effectively managed to enable timely, high-quality delivery in a cross-functional Agile environment.

Required Knowledge and Experience:

• Requires a Bachelor’s degree and minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.

• Bachelor’s or Master’s degree in Business, Information Systems, Computer Science, or related field.

Nice to Have:

• Hands-on experience with ServiceNow

• Skilled in interpreting and translating business and technical requirements

• Excellent verbal and written communication skills

• Flexible and adaptable team player

• Experience working with SAP

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation