Senior Commercial Counsel

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, we build software that helps businesses deliver exceptional customer and employee experiences. As we continue to grow across North America, we're looking for a Senior Commercial Counsel who wants to play a strategic role in how deals get done. 

This isn't a role where legal simply reviews contracts at the end of the process. You'll sit at the table with Sales, Channels, Customer Success, Finance, and Operations leaders, helping shape deals, guide risk decisions, and build scalable contracting processes for a fast-growing SaaS business. 

You'll join a highly collaborative global legal team, report directly to the VP of Legal, and have the opportunity to influence both deal strategy and how legal supports the business as we scale. 

If you're a commercial attorney who enjoys solving complex deal challenges, partnering with the business, and building smarter ways to contract, this role offers real impact. 

What You'll Work On

Drive Strategic Deals

You'll lead the legal side of complex commercial transactions across our North America business. 

This includes: 

• Negotiating enterprise SaaS agreements 
• Structuring channel, reseller, and marketplace partnerships
• Supporting strategic, high-value deals 
• Advising on professional services, vendor, and data protection agreements 

You'll help the business close deals while ensuring risk is understood, balanced, and managed. 

Be a True Partner to the Business

You'll work directly with leaders across Sales, Channels, Customer Success, Sourcing, and Finance to help move deals forward. 

This means: 

• Advising on deal structure and risk tradeoffs 
• Helping teams navigate non-standard or complex contract terms 
• Providing clear, practical guidance that enables speed without sacrificing good judgment 

Our best legal partners are people the business trusts and brings in early. 

Build Scalable Contracting

As Freshworks grows, our contracting process needs to grow with us. 

You'll help: 

• Improve templates, playbooks, and negotiation frameworks 
• Partner with Deal Desk and Operations to streamline deal execution 
• Identify ways to reduce friction and speed up contracting across North America

This role is as much about building systems as it is about closing deals 

Collaborate Across a Global Legal Team 

You'll work closely with legal colleagues across regions to align on commercial standards and best practices while supporting the needs of our North America business. 

Provide Practical Risk Guidance

You'll advise on issues across: 

• Commercial contracting 
• Intellectual property 
• Data privacy and security considerations 

The focus is always the same: practical legal guidance that helps the business move forward with confidence. 

Qualifications

• 8+ years of experience as a transactional attorney
• Background in SaaS or technology transactions, either in-house or at a leading law firm 
• Deep experience negotiating enterprise SaaS agreements and commercial contracts 
• Familiarity with channel partnerships, vendor agreements, DPAs, and services agreements 
• Strong ability to translate legal risk into clear business guidance 
• Comfortable operating in a fast-moving, high-growth environment 
• Known for being a collaborative, solutions-oriented partner 
• JD from an accredited U.S. la