Senior Product Manager, Account Integrity and Community Experience - Trust & Safety - San Jose

About the Team

As a product manager on our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies, and various relevant internal teams to build safety product features and strategies. You will be working on safety features, technical strategies to improve our trust and safety processes, as well as methods to detect and address risky behaviors and actors in the community. You will also work on project management to deliver major Trust and Safety product changes. Travel between our global offices is expected.

The Comment Safety team will be more committed to understanding and solving users’ negative and safety experiences in comment scenarios, and improving the overall interactive ecosystem based on online product strategies and features.



Responsibilities:

- Responsible for product strategy of TikTok comment safety and ecosystem, collaborating with global cross-functional teams to conduct product roadmap planning, product strategy analysis, product requirements design, and product project management.

- Support the comment safety ecosystem in a data-driven manner, optimize the comment safety metrics system, locate core issues based on user community interaction data analysis, and promote solutions to achieve significant results and improve users' comment safety experience.

- Gain insight into the awareness of different user roles in comment scenarios and global industry trends, and continuously collaborate with the market and research teams to conduct industry competitor analysis, public safety perception research, user experience insights, and continuously explore the gap between the current situation and the ideal state, create an industry-leading comment ecosystem.

- Manage the risk of potential comment escalation, improve the detection and alarm mechanism for negative comment interaction trends, and establish a robust risk management process including automatic upgrade strategies and moderation mechanisms to reduce potential reputation risks.