Senior Operations Manager

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Job Description:

We are immediately hiring a Senior Operations Manager in Hazelton, PA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Pay Type: Exempt / Salary paid Twice Per Month
• Annual Bonus Incentive: Up to 20% or more of salary per year
• Annual Salary Pay: $106,000 -$135,000 per year based on experience.
• Schedule: Monday-Friday 8:00 a.m. – 5:00 p.m. with flexibility to stay later or come earlier depending on the business needs.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary
The Senior Operations Manager manages the overall financial, operational and employee aspects of multiple accounts. This individual is responsible for the profitable retention and growth of business within his/her span of control (multiple accounts), while ensuring that financial, employee, safety and customer satisfaction goals are met.

Essential Functions

• Goal setting, skills assessment, IDPs, career development, performance evaluation, on-going employee feedback. disciplinary actions. Warning Documentation (performance/disciplinary reviews). Performance Improvement Plans for CLS. Identify situations that needs to be elevated to the director.

• Developing direct and indirect reports. Relevant HR Skills Training information. Providing on-going employee feedback. Conducting quality and effective selection of qualified personnel. Maintaining corrective staffing levels to avoid unnecessary use of outside labor.

• Creating location processes and maintaining SCLM. Cross-training of CLS and CLC.

• Customer satisfaction/problem resolution. Review of KPI tracking and improvement. Ensure that all staff is trained in Transportation/Distribution Management.

• Improve employee retention. Reduce number of accidents against previous year. Ensure that unnecessary overtime is reviewed and reduced. Collision/Team Safety Reporting follow up with LM. Supervisor First Report of Injury reporting follow up with LM.

• Recommend location process initiation and/or improvement and assign responsibility to CLC/CLS. Conduct on-going self-audits of location processes and individual accountabilities.

• SOX invoice reconciliation to FFM designee (if highest level at account). SOX revenue recognition preparation FFM designee (if highest level at account). Invoice to customer.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Demonstrated project management and facilitation skills

• Strong oral and written communications skills

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detailed oriented with excellent follow-up practices

• Knowledge of truck brokerage advanced preferred

• RD/Logistics/Transportation industry advanced required

• Ryder Safety Programs advanced required

• Ryder Financial Reporting and accounting procedures (Walker) intermediate required

• Basic PC skills (Microsoft Office) intermediate required

• RD2000 computer system advanced required

• Ryder products & services advanced required

• Ryder sales process advanced required

• Ryder pricing models advanced required