ServiceNow Senior Developer

We Lead. We Transform. We Deliver.

Ready to elevate your work experience? At Cask, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation. 

Cask invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.

• Serves as senior technical resource on project team
• Responsible for the evaluation, recommendation and build out of customer requirements on the platform utilizing defined best practices for configuration and development
• Provides the primary technical effort to configure and develop the ServiceNow platform to meet business requirements and processes
• Utilize the latest tools, languages and platforms to meet functional requirements and solve complex client issues
• Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution
• Design and develop proprietary software solutions for clients
• Drive successful delivery of results based on scope of work
• Assist clients throughout the full lifecycle of software development from project conceptualization and planning to development, implementation, maintenance and support
• Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
• Ensure proactive communication with project team
• Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
• Work with product owner/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements
• Design / Develop ServiceNow Forms and Tables as well as Modules
• Develop Scoped Applications working with ServiceNow Studio
• Develop Workflow / Flow Designer where required to drive Approvals, Fulfillment, and Process Lifecycle
• Develop systems integrations and process automation with External system REST APIs
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal)
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• May specialize in a given area of development such as Web/Internet applications, mobile, cloud application, system integration, UI / UX design, software testing, Web services, or a specific SN Product area
• Work with product owner/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements
• Produce client deliverables such as detailed design documentation, unit test plans and well documented code
• Troubleshooting code related issues/defects
• Identify additional product/service opportunities
• Provide technical support to configure and develop the ServiceNow platform to meet business requirements and processes
• Understand the underlying business need conveyed through discussion and user stories

Experience

• Career professional within field
• Considered highly skilled and proficient in discipline
• Conducts complex, important work under minimal supervision and with wide latitude for independent judgment
• Understand capabilities and shortcomings of the tech stack, especially with Portal
• 5+ years of hands-on experience within the ServiceNow Platform, include designing, creating and configuring scoped applications
• 5+ years of other business experience or IT experience
• 3+ years of experience working in a professional services organization or as a consultant
• 5+ years of Scripting/Coding Experience (JavaScript preferred)
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks working directly with customers and clients
• Technically savvy and able to design and build applications that meet business goals and objectives
• Experience configuring core ServiceNow modules in an enterprise environment including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• In-depth knowledge of implementing ServiceNow Architectu