Manager, Internal Communications

Job Description

We have an exciting opportunity for a Manager, Internal Communication at UL Research Institutes and UL Standards & Engagement, based in our Evanston, Illinois office.

The Manager, Internal Communication, will lead the ULRI-ULSE internal communications planning and execution with a strong emphasis on driving awareness of the organization’s mission, vision, and values, and promoting employee engagement and a positive culture. The Internal Communications Manager leads a team and works closely with various departments to create and execute communications strategies that keep our employees informed, motivated, and aligned with our organization's goals. The position reports to both the Chief HR Officer, who guides employee engagement strategies, and the VP of Marketing & Communications, who provides expertise on communication best practices, tools, resources, and career development.     

UL Research Institutes and UL Standards & Engagement

At UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have studied the unintended consequences of innovation, designed solutions to mitigate risk, created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking the tough questions because we believe a safer world begins with knowledge.

What you’ll learn and achieve:

As the Manager, Internal Communication, you will play a key role in the rapid growth of UL as you:

• Enhance and execute a comprehensive internal communications plan that aligns with organizational goals and supports a collaborative culture. 

• Design and manage communication campaigns that promote employee engagement, reinforce organizational values, and celebrate successes. 

• Collaborate with the CHRO and VP of Marketing & Communications to ensure communication strategies are consistent with our brand and culture. 

• Work closely with other departments to ensure that internal communications support their objectives. 

• Develop, edit, and manage the production of engaging content and communication events (e.g., Townhalls, webinars) that resonate with various employee audiences. 

• Ensure all internal communications are clear, consistent, and aligned with our organizational voice and tone. 

• Oversee a team of communications professionals, providing guidance, mentorship, and professional development opportunities. 

• Ensure the team effectively manages internal communication channels, including intranet, email newsletters, internal social media, and other platforms. 

• Partner with HR to develop and promote initiatives that enhance employee engagement, such as recognition programs, and employee feedback mechanisms. 

• Communicate key HR and other organizational initiatives, policies, and updates clearly and effectively across the organization. 

• Collaborate with CHRO and VP of Marketing & Communications on the development and launch of employment brand initiatives for employees and the external market. 

• Foster a sense of community and inclusion by creating opportunities for employee participation and dialogue. 

• Establish metrics to assess the effectiveness of internal communication strategies and initiatives. 

• Regularly report on engagement metrics and employee feedback to refine and improve communication practices. 

• Collaborate on other departments or organizational initiatives as required. 

What you’ll experience working at UL Research Institutes and UL Standards & Engagement: We have pursued our mission of working for a safer, more secure, and sustainable world for nearly 130 years, embedding conscientious stewardship into everything we do.

• People: Our people make us special. You’ll work with a diverse team of experts respected for their independence and transparency and build a network, because our approach is collaborative. We collaborate across disciplines, organizations, and geographies to build the global scientific response that today’s global challenges require.

• Interesting work: Every day is different for us here. We see what’s on the horizon and use our expertise to build the foundations of a safer future. You’ll have the opportunity to push the boundaries of human understanding as part of a team working to advance the public good.

• Grow and achieve: We lea