Director, Employee Experience

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

POSITION SUMMARY:

Global Employee Experience & Engagement at Visa:

Employee experience includes a holistic view of life at work, with regular feedback and optimization on key moments across the employee lifecycle. The Global Employee Experience & Engagement team at Visa is responsible for driving employee engagement and the end-to-end employee experience in support a high performing People organization.

Responsibilities:

This Employee Experience Director role is an exciting opportunity to make an important impact at Visa by leading the strategy, design, and operational approach for new hire experiences. This includes end-to-end journey mapping of key moments and partnering with talent management and learning & development SMEs on strategy and execution, while working with People Systems on enablement and automation. Reporting to the Senior Director, Global Employee Experience, this person will lean on their research of industry best practices and experience to frame perspective for the holistic new hire experience.

The successful candidate will look forward to collaborating with business stakeholders, can see the ‘big picture’ and pull together lots of different inputs, and has demonstrated capabilities managing by influence across disciplines and job levels. Further, this individual will have terrific project management skills and impeccable detailed-orientation, with the ability to manage across multiple cross-functional stakeholders. They will be an exceptional communicator and strategic thinker with strong analytical, collaboration, and problem-solving skills.

There are two areas of responsibilities for this role:

Experience Design

• With support from the Senior Director of Global Employee Experience, oversee the use of design thinking to create the ideal first year experience journey map, with touchpoints at key moments and via cross-functional partnerships (e.g., Total Rewards, Inclusion & Diversity, ERGs).
• Partner with Visa University SMEs (learning and development) to unpack, reconsider, and optimally design a new approach to orientation and new employee onboarding that focuses on just-in-time information delivery and facilitating connections within and outside of one’s direct team.
• Own comprehensive industry research for best-in-class practices around designing a seamless, optimized, meaningful new hire experience (from day 1 through to first year anniversary).
• Collaborate with Talent Management SMEs to develop key experiences around goal setting, career planning, development, and performance management.
• Partner with Employee Listening SMEs to develop and implement a comprehensive new hire feedback and sentiment strategy, including report sharing and recommendations.
• You will have a keen sense for how to zoom in on the details for designing key moments in the first year experience, and take responsibility for zooming out to see the big picture of how the puzzle pieces fit.

Execution & Operations

• Develop a strong understanding of the current journey for new hire experiences at Visa, across functions and regions.
• Partner with the People Systems Product Manager to implement and automate the ideal new employee experience journey.
• Develop, manage, and maintain the phased buildout of the ideal journey map, including setting expectations and identifying responsibilities for key COEs and various stakeholders.
• Identify goals and KPIs for each of the development phases throughout implementation to ensure progress over time.
• Collaborate with Information Technology, Corporate Communications, People Business Partners, Pre-boarding, Visa University and various Centers of Excellence.
• Own the knowledge management and content strategy for key communications channels around new hire experien